Help How to connect my phone to the computer without use of the screen

[Sam106]

Hi everyone, I am having some trouble with my android phone. I am using a CUBOT s350.

My first problem is that I cannot connect my phone to the computer. This problem has been there for a while now, but after spending hours trying to fix it I ended up just transferring files using Google Drive. So no problems so far.

However, now my touch screen has stopped working. I have tried all the solutions I can find on the internet, except one - a factory reset of the phone. This would be fine, but I would like to back up my photos first, by connecting it to the computer... except the computer does not recognise the phone.
I have tried updating drivers and uninstalling the device, but Windows insists I have the correct drivers installed (even after I attempt to uninstall them).

Any help on how to either fix the touch screen with no computer connection or how to connect to the computer with no use of the touch screen would be a massive help!

Thanks, Sam

 

[JAy3001]

Firstly I would say a factory reset is unlikely to fix a non-responsive screen, but you never know. Can you send it back for repair?

Moving on, do you have an sdcard installed on the phone and if so how likely is it that you have chosen the sdcard as the location to save your photos? If the awnser is yes to both you can simply plug the sdcard into your PC using a dongle and extract the photos.

Secondly, are you using the google "photo" app and is it set to backup your photos? If the awnser is yes to both you can recover the photos when you reinstall the device.

 

[lvt]

Unresponsive screen is a common, hardware related problem with smartphone (mostly faulty digitalized, loose cable), that's why I always use SD card to store photos and videos just in case. Just avoid phones without SD card slot if possible.

 

[kleanuria]

A little device that makes the micro usb into a 2.0 and then connecting a mouse might work? They should sell these gadgets in itshops i would assume

 

[nx1977]

Is the screen simply unresponsive or dead?

Are you sure the phone is on and hasn't simply crashed?

Have you tried holding the power button for around 10 seconds to force a battery disconnect/full power down of the main board?

 

[SomethingWeird]

If its just the touch you can get an USB OTG cable and connect a mouse to your phone so you can back up your photos.