Help HTC Desire HD Not Automatically Checking Emails

[pokey110]

Hi all

For reason my HTC is not automatically checking for emails.

I have checked my settings under Accounts & Sync and I have Background Data ticked and Auto-sync ticked. Under the manage accounts i can see the email accounts and they have the sync mail ticked.

If i open up my emails it will check for them.

Can anyone advise how i can resolve this or advise if i am doing something worng.

Many thanks in advance.

Pokey

 

[El Presidente]

Hello, welcome to AF!

Are you using gmail or the email app? Also, do you know if the account is configured for POP3 or IMAP?

 

[pokey110]

I am using the email app and my accounts are IMAP.

 

[pokey110]

Anyone with any ideas as to why my phone is not checking for emails automatically?

 

[CDPlant]

Have you gone into Mail > Settings > Send & Receive and checked the update schedules? There are peak and off peak times for receiving mail so they could be set to different times/days

 

[pokey110]

Have you gone into Mail > Settings > Send & Receive and checked the update schedules? There are peak and off peak times for receiving mail so they could be set to different times/days

I have checked the settings and I have my mail to be checked every 5 mins for peak and off peak. Peak time starts from 6am and peak finishes at.

Should I change the settings? If so what to ?

Thanks

 

[pokey110]

My emails are still not automatically being checked and coming through. I still have to manually check them.

Any ideas how to resolve this?

Thanks

Pokey

 

[El Presidente]

Does it work with an alternative mail client, K9 for example.

 

[pokey110]

i ahev tried K9 and maildroid and neither of them will let me set up my email accounts

 

[El Presidente]

What accounts are they? Gmail or something else? What error do you get when you try to create them?

 

[pokey110]

The accounts are IMAP. The error is get is user name or password are invalid. Authentication failed. I have checked all the details and they are correct. Not sure what else to do.

 

[El Presidente]

Do you have 2 step verification enabled on your Gmail account?