Is this possible?Support


  1. Skelaz

    Skelaz Well-Known Member

    I recently received a replacement phone and swapped it but it turns out to be worse than my original phone. Can I just go online and swap it back and return the replacement phone with the prepaid envelope provided by Virgin Mobile?

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  2. Banished Angel

    Banished Angel Well-Known Member

    What problems are you having with your phone? If it is about texts and calls not going through there is a fix for that you can do if you root your phone.
  3. Skelaz

    Skelaz Well-Known Member

    I've already rooted, S-OFFed, flashed new ROM and flashed new radio. It turns out that the replacement phone has a faulty screen. So is it possible? To swap it back to the original phone and return the replacement phone instead? Has anyone done this before?

    Because I don't want to replace this replacement phone thus having to return two phones increasing the chance of loss mail and unjustified suspension of my account.
  4. LoganH

    LoganH Well-Known Member

    Just include a note in the envelope explaining everything and they should be fine with it. Then later on if you want another replacement then just explain what happened with the first replacement. However you have to wait 24 hours in between swapping phones on your account.
  5. OverByter

    OverByter Resident Slide Rule Guru

    I've cherry picked numerous times when it came to dealing with all of my Triumph replacements, virgin doesn't care as long as they receive one of the phones.
    Skelaz likes this.
  6. Skelaz

    Skelaz Well-Known Member

    Oh, sweet. This is reassuring coming from someone who has replaced their phones numerous times. Thanks. :)
  7. OverByter

    OverByter Resident Slide Rule Guru

    You're welcome.
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