Help Locked out of Galaxy S5

[family coach]

After factory default reset, S5 not accepting my Samsung ID and/or Password. I had forgotten my swipe password, and PIN as well. Samsung wants me to bring it to an authorized repair shop where I assume it will cost money which I don't want to spend. Verizon was my carrier. Any ideas? thanks!

 

[puppykickr]

Probably wont cost a thing if you go to Verizon.

Whether or not they can help is dependent on multiple things, but it is worth a shot.

Proving that you are the rightful owner will go a long way in this.

 

[family coach]

Verizon should have a record of the sale. I also registered it as my product on Samsung.Com so not a problem. Thanks! Will try that.

 

[ocnbrze]

its not your samsung account that is locking you out. if you did a hard reset, than you tripped google's FRP(factory reset protection). you will just need your original google account info that you used when you setup the phone. if you do not have it, then only places like Verizon can unlock it....or....you can try a forget password for your google account.

 

[svim]

Go to Verizon with a more open expectation on this matter. Any carrier is only responsible for their service to your user account with them. If you purchased the phone from Verizon, that does add coverage to the phone itself too, but a S5 is a really dated model so it's unlikely you'll still have any kind of warranty protection at this point. Expectations that Verizon will cover all repair costs forever just isn't a reality so don't be surprised if there is a service charge involved. This is a phone situation, not a cellular service problem.

 

[family coach]

its not your samsung account that is locking you out. if you did a hard reset, than you tripped google's FRP(factory reset protection). you will just need your original google account info that you used when you setup the phone. if you do not have it, then only places like Verizon can unlock it....or....you can try a forget password for your google account.

i dunno, phone asks for Samsung ID and password then fails. Forgot password leads to circular rabbit hole. Samsung;com has this phone as a registered device and says it's logged in. Tried ever google password i have. Samsung tech support says only authorized tech support can try to unlock it; but that will cost money and this phone doesn't always work, the display gets wonky at times. it has no cellular service so find my phone doesn't work.

 

[family coach]

Go to Verizon with a more open expectation on this matter. Any carrier is only responsible for their service to your user account with them. If you purchased the phone from Verizon, that does add coverage to the phone itself too, but a S5 is a really dated model so it's unlikely you'll still have any kind of warranty protection at this point. Expectations that Verizon will cover all repair costs forever just isn't a reality so don't be surprised if there is a service charge involved. This is a phone situation, not a cellular service problem.

even after factor default reset it still shows Verizon opening.

 

[svim]

even after factor default reset it still shows Verizon opening.

It's a branded phone that's most likely carrier-locked to Verizon. Again, expecting Verizon to fix your self-induced problem for free is a bit odd, it's an eight year old phone that isn't even using their cellular service. The thing is, you did a Factory Reset and don't recall the necessary passwords to restore it.

 

[family coach]

It's a branded phone that's most likely carrier-locked to Verizon. Again, expecting Verizon to fix your self-induced problem for free is a bit odd, it's an eight year old phone that isn't even using their cellular service. The thing is, you did a Factory Reset and don't recall the necessary passwords to restore it.

Ouch. I keep my old mobile phones to use as clocks, music players, etc on wifi. I naively assumed there must be a way to reset a password that would unlock the phone; a software solution. no expectation that anyone would "fix" it for free.

Thanks all for your feedback.

 

[Hadron]

Ouch. I keep my old mobile phones to use as clocks, music players, etc on wifi. I naively assumed there must be a way to reset a password that would unlock the phone; a software solution. no expectation that anyone would "fix" it for free.

The thing is that if this is the anti-theft system that's been tripped then a straightforward software solution is the last thing you want. Because if that exists a thief can use it too, and hence the anti-theft system becomes worthless.

So an official repair center, with specialised hardware, can probably clear it (and that may include VZW themselves), but you shouldn't expect anyone else to be able to.

 

[family coach]

The thing is that if this is the anti-theft system that's been tripped then a straightforward software solution is the last thing you want. Because if that exists a thief can use it too, and hence the anti-theft system becomes worthless.

So an official repair center, with specialised hardware, can probably clear it (and that may include VZW themselves), but you shouldn't expect anyone else to be able to.

Agreed; I guess locked phones don't go with 2 factor authentication as a solution. Or at least this Samsung bought from Verizon din't. thanks

 

[mikedt]

Agreed; I guess locked phones don't go with 2 factor authentication as a solution. Or at least this Samsung bought from Verizon din't. thanks

Here in China that's exactly what they do, in the absence of Google FRP. When you register the phone, you register the phone number as well. And if you do a factory reset, the phone receives a reset PIN from the carrier. Which if you don't have the original SIM with service, you can't continue. I found this one out when I air-mailed a surplus Oppo phone to the UK to a friend, and he couldn't use the phone, until we reset it my the original China Unicom SIM and phone number. Of course this does require service with the original carrier and SIM.

 

[family coach]

Here in China that's exactly what they do, in the absence of Google FRP. When you register the phone, you register the phone number as well. And if you do a factory reset, the phone receives a reset PIN from the carrier. Which if you don't have the original SIM with service, you can't continue. I found this one out when I air-mailed a surplus Oppo phone to the UK to a friend, and he couldn't use the phone, until we reset it my the original China Unicom SIM and phone number. Of course this does require service with the original carrier and SIM.

I do have the SIM card still. I don't have verizon service for this S5; I do for my S21. I suppose i could purchase service for the S5. I only would use it as a music player or a clock; i don't need the cellular service.

 

[puppykickr]

Have you tried inserting the working SIM?

You could try convincing Verizon that you 'sometimes' still use this device.

If the SIM is compatible with the device (possible) and the device is compatible with the service (maybe, but there have been changes in the last few years) then swapping SIM cards should not be an issue.

Your working SIM should work in any device that is compatible with the carrier system and the device.

I also keep all my old devices to play music and for other stuff as well.
In fact, I have one that seems to work best for when I am on this site for various reasons.
I could make any device do what makes this one work so well for this site, but it does still work and I am too lazy to transfer the data needed to do so, lmao.

 

[iBowToAndroid]

After factory default reset, S5 not accepting my Samsung ID and/or Password. I had forgotten my swipe password, and PIN as well. Samsung wants me to bring it to an authorized repair shop where I assume it will cost money which I don't want to spend. Verizon was my carrier. Any ideas? thanks!

1. Verizon can't do it for you

2. Samsung *may* charge something since it's out of warranty, but they may not - probably worth checking into, at least

3. If Samsung can't/won't do it (or if they charge more than you want to pay), a 3rd party professional business can do it. If they're ethical, they shouldn't charge you more than $20, considering the age and value of the device