Hello, community.
After the fiasco of my current smartphone, I am really looking for a new device.
Back in Jaunary 15th, I purchased through an eBay seller a reconditioned Samsung Note 5 (USA imported, and I live in Italy). Months have passed, and last weekend I found my device having hardware issues (screen in particular, specifically the left side). Seeing that the product and the specific seller doesn't exist anymore (together with each and every contact that was given to me), I noticed on eBay that it was a sub-seller of another bigger seller (called lowerprice24h the sub-seller and lowerprice24h-Italia the bigger one which includes[/-ed?] the previous, in case you might wanna know), which I contacted through eBay message system in order to redeem my 1 year warranty bill sent to me via e-mail.
This happened exactly yesterday, and I am still waiting for an answer from them.
In the meantime, I contacted Samsung Italia for customer service and they told me they can't repair nor actually support me for USA imported products. So I called eBay telling them about what happened and they told me that they actually cvan't grant for me, instead sending me via e-mail some procedures and actions I might want to take against the seller i ncase they won't respect their commercial pacts (such as contacting a consumer association or a lawyer).
I am quite reluctant to this whole situation, honestly I think I'm never gonna solve or have any replacement or money back at all..
So I was thinking, since Black Friday is happening this week, is there a phone you might want to recommend me? I'd love a 64GB phone capable of mainly running smoothly Hearthstone and having a decent camera. The rest of it I don't really care, I just want an overall performance to be good as I use my phone a real lot during the day.
I saw a Sony Xperia Zs on sale on amazon.it , what do you think?
Or you have any other model or brand to suggest?
Thanks!
After the fiasco of my current smartphone, I am really looking for a new device.
Back in Jaunary 15th, I purchased through an eBay seller a reconditioned Samsung Note 5 (USA imported, and I live in Italy). Months have passed, and last weekend I found my device having hardware issues (screen in particular, specifically the left side). Seeing that the product and the specific seller doesn't exist anymore (together with each and every contact that was given to me), I noticed on eBay that it was a sub-seller of another bigger seller (called lowerprice24h the sub-seller and lowerprice24h-Italia the bigger one which includes[/-ed?] the previous, in case you might wanna know), which I contacted through eBay message system in order to redeem my 1 year warranty bill sent to me via e-mail.
This happened exactly yesterday, and I am still waiting for an answer from them.
In the meantime, I contacted Samsung Italia for customer service and they told me they can't repair nor actually support me for USA imported products. So I called eBay telling them about what happened and they told me that they actually cvan't grant for me, instead sending me via e-mail some procedures and actions I might want to take against the seller i ncase they won't respect their commercial pacts (such as contacting a consumer association or a lawyer).
I am quite reluctant to this whole situation, honestly I think I'm never gonna solve or have any replacement or money back at all..
So I was thinking, since Black Friday is happening this week, is there a phone you might want to recommend me? I'd love a 64GB phone capable of mainly running smoothly Hearthstone and having a decent camera. The rest of it I don't really care, I just want an overall performance to be good as I use my phone a real lot during the day.
I saw a Sony Xperia Zs on sale on amazon.it , what do you think?
Or you have any other model or brand to suggest?
Thanks!