I have been a Sprint customer for years, lived at my current address for 6 months, and upgraded to an EVO on launch day. I haven't had any problems with my Sprint service at my address since I moved, with older handsets or with my EVO until June 16th.
When I arrived home from work, I had absolutely no connection. The antenna shows 2-5 bars depending on where you are in the house, but no 3g or 4g beside it. I can't make or receive calls, send or receive texts, or use data on the phone at all. This is the 3rd day.
I've been to Sprint 2 times, each time they've fiddled with settings, tried to update the PRL (all of which I did on my own as well as a hard reset), and most recently they ran a 2 hour diagnostic on the phone. According to them the phone passed without a hitch.
They are blaming the problem on cell towers near my address. They opened a ticket due to the problem, and told me there are 8 other tickets in the same area dating back to 2005 for crappy signal. My wife's phone, which is a Samsung Moment, has intermittent connection issues. Maybe the antennas are better than the EVO's, her issues come and go. Mine have been constant for 3 days now.
What can I do? My phone is a requirement for work. My family goes out of town regularly, and in order to contact them while they're gone I would have to drive at least a mile away from my home. If there is an emergency, they can't get ahold of me. I can't even dial *2 from my phone. If they are unable to fix my problem, is it unreasonable to have my lines disconnected without paying a termination fee? I DO want to keep my service. I love my phones and the plans that Sprint provides. But it's unacceptable if they suddenly can't provide me with service at my residence.
When I arrived home from work, I had absolutely no connection. The antenna shows 2-5 bars depending on where you are in the house, but no 3g or 4g beside it. I can't make or receive calls, send or receive texts, or use data on the phone at all. This is the 3rd day.
I've been to Sprint 2 times, each time they've fiddled with settings, tried to update the PRL (all of which I did on my own as well as a hard reset), and most recently they ran a 2 hour diagnostic on the phone. According to them the phone passed without a hitch.
They are blaming the problem on cell towers near my address. They opened a ticket due to the problem, and told me there are 8 other tickets in the same area dating back to 2005 for crappy signal. My wife's phone, which is a Samsung Moment, has intermittent connection issues. Maybe the antennas are better than the EVO's, her issues come and go. Mine have been constant for 3 days now.
What can I do? My phone is a requirement for work. My family goes out of town regularly, and in order to contact them while they're gone I would have to drive at least a mile away from my home. If there is an emergency, they can't get ahold of me. I can't even dial *2 from my phone. If they are unable to fix my problem, is it unreasonable to have my lines disconnected without paying a termination fee? I DO want to keep my service. I love my phones and the plans that Sprint provides. But it's unacceptable if they suddenly can't provide me with service at my residence.
