Lost phone - Where to go for getting replacement?Support


Last Updated:

  1. ub3r-l33ch

    ub3r-l33ch Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    74
    Likes Received:
    3
    Recently upgraded my girlfriend's phone to the Epic. She lost it last night. I didn't have any apps on it to locate it. The battery is now dead, it goes straight to voicemail when you call it. Does anyone know if Sprint can track the last known location of it or something like that? We upgraded through Best Buy. I did have the total equipment protection plan. Where is going to be the best place to go to for a replacement?
     

    Advertisement
  2. Thai

    Thai Banned

    Joined:
    Sep 24, 2010
    Messages:
    397
    Likes Received:
    33
    Good Q...just subscribing.
     
  3. Aero1

    Aero1 Well-Known Member

    Joined:
    Aug 29, 2010
    Messages:
    353
    Likes Received:
    58
    AS you note you have TEP your exposure is $100 for the deductible for phone replacement.

    I hope you called Sprint right away as you are exposed on charges, for example long distance calls, which are the first thing a bad guy will do with your phone until it is cut off. Call sprint and report it missing right away.

    I don't beleive Sprint will do any locating for you. Your best bet if possible is to check where you lost it to see if there is any lost and found.

    Call Sprint right away and have the phone removed from your account temporarily,. they can put it back if you find it.
     
  4. boomerbubba

    boomerbubba Well-Known Member

    Joined:
    Aug 31, 2010
    Messages:
    260
    Likes Received:
    40
    All sound advice. Also, I recommend recommend immediately changing the password on the Google account linked to that phone.

    (I lost an Android once, and it taught me a lesson about keeping the screen locked. If her screen was not locked, all the more reason to think about damage control on security.)

    Good that she has TEP and will only out of pocket $100. I think either Sprint will give her a new phone immediately or Asurion, the insurance underwiter, will overnight one.
     
  5. ub3r-l33ch

    ub3r-l33ch Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    74
    Likes Received:
    3
    I've put a suspension on the phone with sprint customer service. I'll get the google account password changed. What's going to be the best way to get it replaced? A new phone vs. refurbished would be the best obviously. But getting one quickly is better than waiting days. Best Buy? Sprint store? Call customer care?

    Thanks for the replies guys.
     
  6. Stoney62

    Stoney62 Well-Known Member

    Joined:
    Nov 8, 2009
    Messages:
    512
    Likes Received:
    38
    Here's a link: Make a Replacement Claim
     
  7. ub3r-l33ch

    ub3r-l33ch Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    74
    Likes Received:
    3
    Processing, I think I missed the deadline for next business day, oh well.

    If we do happen to find the phone what can/should we do with it?
     
  8. MissJennell

    MissJennell Well-Known Member

    Joined:
    Aug 14, 2010
    Messages:
    402
    Likes Received:
    91
    You usually need to send it in.
     
  9. Stoney62

    Stoney62 Well-Known Member

    Joined:
    Nov 8, 2009
    Messages:
    512
    Likes Received:
    38
    Seems you have almost an hour yet to file the claim.
     

Share This Page

Loading...