I was thinking about returning my EVO today because of some faults that it has. I have battery life problems and so on. Then at lunch today I got a phone call from the local RS that I bought my EVo from to tell me how the manager there ordered me an EVO just to replace mine. Talking about good people. Here I was going to not trust him and just return it to order a new one later on and he went and took the initiative to get me a new one.