"Mobile network not available" on Pixel 7

[NewArtDroid]

I've had my Google Pixel 7, running Android 13, since November 2022.

In the last few days, I can't make phone calls because it says Mobile network not available. If I go to Settings, Network & Internet, it shows no SIMs (Add a network). If I restart my phone, no luck. If I turn off my phone for a few hours, it gets back to a SIM of Verizon for a few hours, before this starts again.

Furthermore, even if I'm on WiFi, I can't make or receive calls. Making my phone quite useless.

Hope someone can help. This is too early for a phone to stop working. And I loved by old Google Pixel 2XL.

 

[Dannydet]

Did you pay your bill?

 

[NewArtDroid]

Yes, I pay my bill auto draft every month to Verizon

 

[Dannydet]

This sounds like a hardware issue, contact Verizon

 

[Hadron]

Does the SIM work in another handset? This could be a SIM fault rather than a phone fault.

 

[AugieTN]

You have a real old SIM card if it came out of your Pixel 2 XL. The Pixel 2 XL didn't have 5G

 

[NewArtDroid]

I don't remember moving my SIM card from my Pixel 2XL to my Pixel 7. I thought I transferred everything with a wired transfer. Is there a way to tell?

And I still have my Pixel 2XL. I use it to upload my photos every week since that is still unlimited.

And how do I check if the SIM works in another phone without breaking anything? For example, could I put it in into my old Pixel 2XL or my Samsung Galaxy work phone?

 

[AugieTN]

I mentioned the Pixel 2 XL because you mentioned it in your first post. So did you stick a new Verizon SIM card into the Pixel 7 or are you using eSIM on your Pixel 7?

 

[NewArtDroid]

I mentioned the Pixel 2 XL because you mentioned it in your first post. So did you stick a new Verizon SIM card into the Pixel 7 or are you using eSIM on your Pixel 7?

When you ask about a new SIM Verizon card or eSIM, so you mean right now or when I bought my phone? When I bought it, I don't remember doing anything. Now, I haven't done anything yet.

 

[AugieTN]

In Settings>About Phone, is your Pixel 7 using SIM 1 or SIM 2?

 

[ocnbrze]

have you talked to verizon about your issue? maybe go into a store and ask for help.

 

[Hadron]

And how do I check if the SIM works in another phone without breaking anything? For example, could I put it in into my old Pixel 2XL or my Samsung Galaxy work phone?

Yes. That's what SIMs are designed for, so that you can change handset without changing service or contract. Swapping them is the whole point.

eSIMs are different: they aren't removable, just a bit of data that is loaded into a storage location in the phone that does the same job of associating your account to that phone that a physical SIM does. I've not heard of them failing, and if one were to it would probably mean there was a problem with your provider's systems (they'd messed-up something about your account) rather than a hardware failure. But physical SIMs can fail, and it can produce symptoms similar to what you describe, loss of connection, temporarily fixed by restarting the phone, which is why I suggested that as a possible cause.

 

[NewArtDroid]

Want to thank everyone for the help. I tried to use a paperclip to remove the SIM, but was unable to do that. However, since the it has stayed on the network and not had any problems.


I did locate my original Pixel 7 box. Nothing in it, so who knows if I still even have my SIM card pin. But hopefully won't need it.

 

[NewArtDroid]

Well it happened again. So I went to the Verizon store, and they fixed it in 10 minutes for free. By replacing the sims card

 

[Dannydet]

Yep.
Faulty Sim card always happens