With the recent developments, mainly the announcement that the Triumph wont receive an upgraded ROM, I sent my final message to Motorola. I am a small guppy in a big pond, but I know many guppies who know other guppies and I hope I can be part of Motorola's demise. I realize Virgin Mobile has a part in this as well, but I gotta start somewhere.
Just wanted to let you know, your decision to not let us Triumph users receive an updated ROM is the reason I will NEVER return to Motorola as a customer. The fact that I do not want to get into an unfair contract with a mobile carrier and use Virgin Mobile should not exempt you from providing us with software updates. I know other cellphone manufacturers send out updates through Virgin Mobile because my wife has an LG which receives updates. I will make sure I pass on my experience with Motorola to all of my friends and persuade them to buy from another company.
Thank you!
Disgruntled Motorola Customer