Help Need Help - Deleting personal information

[Bvoidx]

Hi I'm new here

So I bought a HTC Desire 510 a month ago and yesterday (26th) it suddenly stopped working.It won't turn on,no response from any of the buttons.I took it to the store I bought it and the sales person believes the processor conked out and told me to get a replacement.But before that I'd like to know how I can delete all my personal information.I've already backed up everything I need and tried a hard reset (pressing & holding the volume down button and power on button) but it didn't work.Is their any other way to do this?

Thanks.

 

[BRAINZ2013]

Hi I'm new here

So I bought a HTC Desire 510 a month ago and yesterday (26th) it suddenly stopped working.It won't turn on,no response from any of the buttons.I took it to the store I bought it and the sales person believes the processor conked out and told me to get a replacement.But before that I'd like to know how I can delete all my personal information.I've already backed up everything I need and tried a hard reset (pressing & holding the volume down button and power on button) but it didn't work.Is their any other way to do this?

Thanks.

Happy holidays and welcome to the forums . I hate to be the one that has to say this but . if it won't power on its not much to do . if you was in Google and set up with remote wipe . but if the device is turned off its nothing that can be wiped

 

[Bvoidx]

I suspected as much. :/ Should I still do a remote wipe?I'm still going to send it in for a replacement,so on the off chance they manage to get it working again the info should be safe.

 

[BRAINZ2013]

I suspected as much. :/ Should I still do a remote wipe?I'm still going to send it in for a replacement,so on the off chance they manage to get it working again the info should be safe.

You can try I Dont think this have SD card but if so just remove it . also try to charge and power on while charging taking place

 

[Bvoidx]

No I don't have an SD card yet.I already that,didn't work either.

 

[BRAINZ2013]

Yes its sometimes you get devices like that now . reason is they check 10 and let 25 go free next 10 get checked and same on and on . one of those 10 is the broken one you or I have to buy. This is why they make warranty

 

[Crashdamage]

Change passwords for your Google account and any cloud storage accounts, etc. on the phone. If it won't run that's about all you can do.