New email: notification sound and vibrate do not work


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  1. bern

    bern Member This Topic's Starter

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    Hi!

    Is anyone familiar with the following problem. When my Hero receives
    a new email, the flashball notifices me about it, but the notification sound
    and vibrate do not work even though I have them both checked in the
    settings (the sound is also selected). However, when I receive a new sms message, all of them work perfectly. Any ideas?
     

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  2. bern

    bern Member This Topic's Starter

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    Here are my findings: in the email program, I have two email accounts. If the email comes to the primary email account (the one I installed first), I get notifiied by all three means. However, if I receive an email to the secondary email account (the one I installed after the first one), then I get notified only by the flashball. Kind of strange...
     
  3. RemArcs

    RemArcs Well-Known Member

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    I have Gmail and 2 HTC mail. All mine work so I went into the settings for the first installed htc mail and unticked one of the notifications in this case the vibrate. Closed it down and opened number 2 account, went back to settings and the vibrate was still clicked. Thus showing me that the settings are different for the 2 htc accounts. So before you carry on and get technical (which i'm not) make sure both accounts have the settings you want.
     
  4. bern

    bern Member This Topic's Starter

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    Thanks for the guidelines! Now my both email boxes are notifying me with a sound and vibrate. What I did is the following. From the account list I selected the secondary email box. Then in settings -> general settings I activated "Set as default account". This let me change the notification settings for that account. I checked all the boxes and now everything works for the second account also.
     
  5. RemArcs

    RemArcs Well-Known Member

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    Glad you got it sorted. Same idea different work around.
     

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