Suni R: Thank you for contacting Kyocera technical support. How may I help you today?
You: Hi there, I had a question about the Hydro Life
Suni R: Sure!
Suni R: Let me assist you with your question.
Suni R: Is this the first time that you are contacting us?
You: On the spec sheet of the phone it claims it runs on 4.3 Jellybean but on the main page it claims that it runs 4.4 KitKat so what gives?
You: Yes it’s the first time
Suni R: For documentation purposes, may I please have your full name and your phone number first?
You: Blank
Suni R: Thank you!
Suni R: Yes the phone has started with the Jellybean version but it has already been upgraded to KitKat.
Suni R: So if you purchase it now it will be KitKat.
Suni R: If you already have it and your phone is using Jellybean then you can contact T-Mobile to upgrade it.
You: Okay, and also is this phone still going to come to MetroPCS?
Suni R: I am sorry but we do not have the Hydro Life with Metro PCS. This model is exclusively for T-Mobile.
You: Oh well, i have read that the phone would be coming to MetroPCS on the 29th of this month
Suni R: I see. Well, we have the Hydro ICON that is similar to Hydro Life,
You: Well, no that’s not the phone I’m talking about
You: (Sent the person a link)
Suni R: Yes.
Suni R: You are right.
Suni R: We do not have the Hydro Life with Metro PCS.
You: You don't have it with them right now or never?
Suni R: At this moment we do not have plans of extending this model to Metro PCS.
Suni R: This model is only for T-Mobile.
You: So you’re telling me that all the news that I've seen about this phone coming to MetroPCS is a lie?
You: even if I quote this to you?
You: "The ideal smartphone for both active consumers and workers on the job, Hydro Life is available for T-Mobile customers at Wal-Mart starting August 8 for just $124.99 (+taxes & fees) with qualifying service. MetroPCS will also launch the Hydro Life on August 29."
Suni R: Yes, I saw this link.
Suni R: Thank you very much for advising us.
Suni R: We will take this to the correct department so we can have it fixed.
Suni R: Please notice that this is not a website created by Kyocera so we can't be sure about this information.
Suni R: I will make send an email to the proper department to have more information.
You: Well, see its not only on this website alone there are many websites with the same info
Suni R: Since we do not have the in our system or in our original website.
Suni R: I understand that Mr. H.
Suni R: You are definitely right.
Suni R: I will inform my superiors about this so we can have accurate information.
Suni R: As for the correct answer until now that we have from Corporate Office is that this model is only avalable for T-Mobile.
You: Okay so from your understanding is that there could be another model coming out with MetroPCS on that date then?
Suni R: If they decide on extending the model to other carriers, you will see the proper adverticement in our original website.
Suni R: Could be, yes, since they are working on several projects.
Suni R: I created a reference number for this chat session. If you have any questions, feel free to contact us back. It is.
Suni R: Is there anything else that I can assist you with today?
You: Okay, thanks for your time
You: Nope have a nice day
Suni R: Thank you for contacting Kyocera, if there is anything else we can assist you with; please feel free to contact us again. Have a nice day!