Newbe here, update questionSupport


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  1. Aireus01

    Aireus01 New Member This Topic's Starter

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    Hello people I have a samsung galaxy note 10.1 it keeps down loading the update for it, Then when the battrie if full I do the installand it gets to 24% and the little droid falls over dead and starts back up. I even watched a video on samsungs sight that said to remove all the wigets and what not. And it still will not update? Anyone know what to do? Thanks for your help. I guess I will postpone it till they get it figured out. Oh well sigh.:confused:
     

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  2. Coach70

    Coach70 Well-Known Member

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    I would try doing a factory reset first to restore the OS to pristine condition, then try the update.
     
  3. bfksc

    bfksc Well-Known Member

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    I concur. A reset will wipe away any software issues and may allow the update to proceed unhindered.
     
  4. Jacksmyname

    Jacksmyname Well-Known Member

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    Ditto
     

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