Support Newbe here, update question

Discussion in 'Android Devices' started by Aireus01, Nov 14, 2012.

  1. Aireus01

    Aireus01 New Member
    25

    Nov 10, 2012
    3
    0
    25
    Hello people I have a samsung galaxy note 10.1 it keeps down loading the update for it, Then when the battrie if full I do the installand it gets to 24% and the little droid falls over dead and starts back up. I even watched a video on samsungs sight that said to remove all the wigets and what not. And it still will not update? Anyone know what to do? Thanks for your help. I guess I will postpone it till they get it figured out. Oh well sigh.:thinking:
     

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  2. Coach70

    Coach70 Well-Known Member
    36

    Aug 26, 2012
    64
    5
    36
    Male
    Product Manager
    Silicon Valley
    I would try doing a factory reset first to restore the OS to pristine condition, then try the update.
     
  3. bfksc

    bfksc Well-Known Member
    143

    Aug 29, 2010
    1,262
    201
    143
    Canada
    I concur. A reset will wipe away any software issues and may allow the update to proceed unhindered.
     
  4. Jacksmyname

    Jacksmyname Well-Known Member
    63

    Mar 17, 2012
    245
    49
    63
    Retired
    South Carolina
    Ditto
     

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