OK guys, let's talk about.. LIGHT LEAKAGE.Support


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  1. Boozeman

    Boozeman Active Member This Topic's Starter

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    I feel this is a serious problem and I know there have been some threads about it here and there, but nobody really seems bothered enough by it to do anything about it, at least that I've seen. Has anyone returned or exchanged their phone because of this?

    I'm heading to the Sprint Store tomorrow before work to see what they suggest and if they can't help me, I'm taking it back to Radioshack to attempt to exchange it for a new phone. To me, it's inexcusable to pay this much for a phone and have such bad light leakage. Mine is VERY visible underneath the "home" and "search" buttons at the bottom of the phone, and slightly visible under the "menu" and "back" keys.

    I've noticed, as I'm sure others have, that you can press down on that area and it will temporarily cover up the light leakage, but that presents an even bigger problem to me. If you look closely when you press down, you can see that you're actually pressing down on on the black part of the screen, pushing it back into the phone to cover up the area it was designed to cover..which means, when you're not pressing down on that, the screen is sticking up in that area slightly higher than it should be..I can only chalk this up to poor design by HTC.

    It really irked me when I was showing my phone off to my iPhone-zombie brother and the FIRST thing he noticed was the light leakage at the bottom..totally killed the phone for him and even though the rest of it is awesome, he had trouble taking the phone seriously and I can't blame him. Fact is, having light leakage at the bottom like that makes the phone look CHEAP. I purchased the platinum Seido cover at Best Buy which covers up the leakage, but all in all I prefer to use the phone naked because it looks and feels better that way, but I simply can't do that in its current state. It's absolutely unacceptable to have such a correctable problem on such a high-end phone.

    Anyone else want to share their thoughts? Has anyone returned their phone because of this???
     

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  2. backdown

    backdown Well-Known Member

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    I have slight leakage under the home and search 'buttons' but i never noticed it till someone made a thread on it. I still dont see it unless i think about it.
     
  3. aliveon2legs

    aliveon2legs Well-Known Member

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    I see absolutely zero light leakage on my EVO.
     
  4. RiverOfIce

    RiverOfIce Banned

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    I have no idea what everyone is talking about. Pictures please?
     
  5. teky

    teky Well-Known Member

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    Mine it light tight. Some people have it and some don't. I'll bet it was an early assembly line QA issue that they fixed after some number of phones were produced. I read a very early review that mentioned it as well. Probably depends on which batch you got.
     
  6. mrk

    mrk Well-Known Member

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    I get mild light leakage under my search button. I get a bit more severe light leakage above the center of the right border of my screen. Both are mostly only noticeable in darkness. I'm going to tighten the hex screws next time I'm around a hex drivers.
     
  7. Boozeman

    Boozeman Active Member This Topic's Starter

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    This is a picture from the Engadget review, this is pretty much exactly how mine looks..

    [​IMG]
     
  8. somnambulus

    somnambulus Well-Known Member

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    I have the same issue, but just below the home screen. It's been getting worse over the week. I don't know what I should do. I've already exchanged one phone due to a dead pixel and now this would be the second one for light leakage. This is rather bothersome, but I don't want to seem like a tool for exchanging the phone so many times. If I bought it at RS, can I exchange it at any RS?
     
  9. Selfdestruct

    Selfdestruct Well-Known Member

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    yup there is def some light leakage and 75% of people will have a case on it anyways

    oh well

    its still by far the best phone on sprint.
     
  10. hellspawn69

    hellspawn69 Member

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    The teeny bit of light that seems to leak doesn't bother me, what bothers me is that if light can leak out, dust can probably leak in.....
     
  11. somnambulus

    somnambulus Well-Known Member

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    Man, I didn't even think about that. Argh, I think this one might be going back. Hopefully it gets in stock at RS.
     
  12. Barats

    Barats Well-Known Member

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    Glad I do not have that. I would definitely take it back within the 30 days.
     
  13. hellspawn69

    hellspawn69 Member

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    Mine is so minor, and I have no other issues, I don't plan on taking it back over it. I have the insurance stuff on it, I can always get it replaced once.
    All my Treo's got dust behind the screen, my HTC Touch Pro got a little behind it, seem's unavoidable. I don't recall anyone at my office having a dust problem with iPhones though, gonna have to inspect a few devices I guess...
     
  14. kellte2

    kellte2 Well-Known Member

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    This issue has been discussed and polled on a competing forum. People are coming to the conclusion that it is a problem with the adhesive. case in point, my phone didn't display any light leakage on night one. Now, I can see some coming from under the home button. If it is what we think it is, the adhesive will give a little on a lot of devices.

    People on the other thread are encouraging those with the leak to contact HTC support and log the issue. If enough people call, it might get HTC's attention.

    At this point, if it is the adhesive, exchanging isn't going to do much in terms of a long-term solution.
     
  15. Selfdestruct

    Selfdestruct Well-Known Member

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    i can push the screen and it disappears only to reappear after some minutes haha

    HTC uh OH!

    do i see a design flaw....!
     
  16. Boozeman

    Boozeman Active Member This Topic's Starter

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    thaaats what it looks like :mad:
     
  17. RaiseUp151z

    RaiseUp151z Well-Known Member

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    I can see the light coming through also from the bottom....doesn't really bother me I just don't want it to be a big issue later on.

    When did you guys start seeing this problem? I started seeing it last night after installing the screen protector....
     
  18. Existence

    Existence Well-Known Member

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    Yea i do not have that on my phone. Now if i stand the phone vertical and look down the screen. I can see the LED that lights up the 4 buttons at the bottom, but not noticeable unless you look vertically down the screen.
     
  19. DualSportDad

    DualSportDad Well-Known Member

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    I have some light leakage under the search button. I just got a case from sprint, problem solved
     
  20. Whiteboyx69

    Whiteboyx69 Well-Known Member

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    Meh mine kinda has it... if i get a scratch or something that bothers me ill just take it up to best buy and say it's defective because of this and get a pretty new one.
     
  21. bobcatseaweed

    bobcatseaweed Member

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    So I have some light leak at the bottom but that does not bother me its the light that shines back up into the screen area that is bothersome. Its like 8 small spotlight beams from each side of the led keys shine up.
     
  22. MikeyDeezy

    MikeyDeezy Active Member

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    I have some light leak similar to the engadget picture posted but I've decided it's not a big enough deal to warrant a replacement. I have insurance and if anything becomes of it I'll get a new one. I just hope nothing actually does become of this minor issue.

    Stupid phone and it's stupid adhesive issue. I hope there's some fix that can be easily done that surfaces. :\

    IF that is even possible
     
  23. royal42crown

    royal42crown Well-Known Member

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    I got alittle on my but you really have to look at it in the dark to even notice. I say case it an move on if thats the only issue you got. Thats just how I look at it.
     
    misterzeno and MikeyDeezy like this.
  24. MikeyDeezy

    MikeyDeezy Active Member

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    Good outlook. I'm trying to get that kind of 'tude about it. I got the Platinum case so I can barely see any leakage. I've pried open my case at least 6 times to get a good look at what's up. It's really not a big concern but still in the back of my mind at least while the phone is still "new" in my mind.
     
  25. Masseyboy1990

    Masseyboy1990 New Member

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    My evo also has this (picked it up friday morning at radioshack). i submitted a email support to htc just now so i guess ill see what they say. if it is adhesive then getting a new phone wont do anything to solve it so well see what happens.
     

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