Verizon is shipping me my fourth Droid Incredible over the weekend. My first DInc had the external speaker go bad, you could not understand anyone on speaker phone or the navigation voice. My replacement arrived and it immediately had a problem. Apparently the optical joystick had a bug, because the phone would randomly fly around and highlight things. It made it impossible to use the phone for texting, selecting contacts, e-mails etc. My replacement for that phone arrived last night, and I quickly realized that the microphone was broke and no one could understand what I way saying. I am pretty much fed up with the DInc and went to a Verizon retail location to see if I could get a different phone as a replacement. They pretty much told me it was impossible to do, and ordered me my 4th DInc "LIKE NEW" replacement. Have you had any luck replacing your DInc with another phone, like the Droid 2 or Droid X? Maybe only CSRs on the phone line will do this?