First of all, I apologise if I do anything wrong, I am new to this forum so please be gentle with me haha!
I got my phone new on Saturday 21st April. Monday night, it told me there was an update available but because my battery was low it wouldnt let me start the update. I put my phone on charge when I went to bed and started the update, however when I woke up, the screen was black and the charging light was no longer showing.
I unplugged the charger and plugged it back in, after a couple of minutes it started charging again and the screen came back on showing the update symbol. I left it on charge all day and came back to find the phone off again. Anyway to cut a long story short, when i took it off charge, the phone came back on all updated, but whenever I tried to play music or access certain apps such as draw something, the phone reboots itself every time.
I tried deleting and reinstalling the apps, restarting the phone myself and even restored to factory settings but it still will not let me play music, when i click play, the phone screen freezes, then goes black and restarts.
Any ideas or anyone with the same problem?
Thanks
Sean
I got my phone new on Saturday 21st April. Monday night, it told me there was an update available but because my battery was low it wouldnt let me start the update. I put my phone on charge when I went to bed and started the update, however when I woke up, the screen was black and the charging light was no longer showing.
I unplugged the charger and plugged it back in, after a couple of minutes it started charging again and the screen came back on showing the update symbol. I left it on charge all day and came back to find the phone off again. Anyway to cut a long story short, when i took it off charge, the phone came back on all updated, but whenever I tried to play music or access certain apps such as draw something, the phone reboots itself every time.
I tried deleting and reinstalling the apps, restarting the phone myself and even restored to factory settings but it still will not let me play music, when i click play, the phone screen freezes, then goes black and restarts.
Any ideas or anyone with the same problem?
Thanks
Sean