Help phone reboots for no reason

[msierra519]

Thats very weird. Mine does a full reboot every single time. Theres an app in the market called reboot logger and it'll keep a record of everytime the phone reboots either randomly or manually.

I was on XDA last night and theres a thread on what apps that can be removed or frozen and that they wont affect phone performance. I personally think its an issue with a lot of the motoblur stuff so im gonna remove a lot of it and post back my results.

were you able to figure out what app was causing the reboots? i'm ready to get rid of the mopho but really dont want to..

 

[shdwhwk]

Potential Fix Found For Motorola Photon 4G “Sleep of Death” Issue [Forum Talk]

 

[msierra519]

found the issue to my rebooting...its not the batter at all..it was an app i was using..its called SKOUT...i noticed that when i did a factory reset phone and didnt install any apps everything worked perfect, but the moment i installed that app, it kept rebooting like crazy, almost instantly. incase any of you are using this app and having reboot issues, that could be your fix!

 

[evomiked]

I too have been having random reboots, however, the only difference to my issue over others I have seen is mine is a TOTAL shutdown. I cannot power the phone back on unless I pull the cover and remove the battery. I noticed the potential fix about cushioning the battery to provide a more secure fit. At times, when using my BT Headset (Moto Rokr S9-HD) when I set the phone down on its back, it will drop the call and the phone is off. At this time I notice the battery and cover are warm and that the battery rattled. (Shake your phone holding from the sides and see if there isn't a noise, now pinch the battery cover, thumb on screen, fingers on back and see if rattle goes away) So, I see the potential of TWO problems. My solution, and I will spend the next week checking this and repost my results....

I have used a piece of foil tape used by HVAC guys to seal duct work to wrap my battery ONLY on the sides and back of the battery where it contacts the battery cover. I didn't wrap the front (Phone side of battery) for conductivity and possible short-circuits, that otherwise might damage my phone. I decided on foil tape for TWO reasons, One, and primarily, this will act as a thermal sync to help dissipate heat, just as we do when building High-end PC's to prevent overheating the processors during gaming, and two as a "shim" to provide a tighter fit and prevent battery movement and possible loss of contact with the terminals. If this seems to solve the problem, I may post a YouTube video of the fix. Hoping this works. Mine is so infrequent, that it may be difficult at best to verify until others in the community try it out themselves.

M

 

[rykomatsu]

Not sure if this is helpful or not...have had the photon since release and have only had 1 reboot, but I think that was more app related than anything else...sideloaded an app that was for Japan only on NTT-Docomo and was in the middle of using that.

I don't use an SD card, period. Never have put one into the phone and don't see a reason to at this time either. I recall Motorola shipped the Xoom w/ SD card reader disabled so maybe the development team isn't quite adept at implementing SD card support...?

Just some speculation based off circumstantial things...

 

[Xenic]

I've had the photon since a few days after it launched and I have been getting the reboots now sporatically.

I thought it was related to streaming audio but then I was driving home and noticed my phone rebooting on its own. I have the car dock so it was in eye sight. I wasn't doing anything with it, no Navigation or anything.... just charging it up on the way home....

I don't know what to make of it. It's completely hit or miss. Have only had 1 reboot since then (about a week) but the day before that I had 6 in less than 2 hours. I haven't done anything different and my case / battery are snug.

 

[sjamie]

After 3 replacement Photons, I'm pretty sure now that my random reboots are app related. The question is, which app is causing the problem? I'm reloading a few per day to try to narrow down the culprit.

 

[sambo57u]

Go to: Menu ---> Settings --> Call settings and scroll down and UNCHECK the HAC mode.
There is a similar thread in Motorola forums and this fixed the reboots. Good luck.

 

[sjamie]

Go to: Menu ---> Settings --> Call settings and scroll down and UNCHECK the HAC mode.
There is a similar thread in Motorola forums and this fixed the reboots. Good luck.

The HAC mode was never checked on my phone. I knew to stay away from it due to the problems it caused on my 3VO.

 

[sambo57u]

The other cause of reboots is the micro-SD card. It needs to be formatted by the phone directly. If you have it backup your data and format it.

 

[sjamie]

Are any of you who get the random reboots using the "Enhanced Email" app or Smart Keyboard Pro?

 

[msierra519]

Are any of you who get the random reboots using the "Enhanced Email" app or Smart Keyboard Pro?

i had smart keyboard and didnt have any issues..my problem was SKOUT..but that was the old version, the new update is fixed.