I took the phone in this morning and they did end-up replacing it...after 3 hours of waiting. The guy working on it said, "there is no software on it and it won't allow me to install any." So I got a new phone and convinced the tech to let me keep both batteries, hooray for a free spare! Somehow my phone went from working fine to erasing all of its software when I removed the battery? My experience with the phone had been great, it may have locked-up on me two or three times in the last two months, which coming from the moment was as good as never, but I haven't had any other troubles with it. Oh well I guess it's true what they say, "only the good die young."