Please Help; screen turns off on call!Support

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  1. AnimeGirl

    AnimeGirl Member

    Hey all,
    I need a help with a problem I have.
    I bought new Galxay S 2 a few days ago, and it worked fine. Now, the screen shuts off when I get or make call.
    My carrier is Orange. I've checked the Screen setting few times. it didn't happened before untill tonight.

    Nothing happened to the phone, didn't fell and I didn't even dowloaded apps yet :(

    What can I do to fix it?

  2. Randy

    Randy Well-Known Member

    You do realise it is meant to turn off when the proximety sensor detects the phone is at your head... takes a second or 2 to come back on sometimes.
  3. AnimeGirl

    AnimeGirl Member

    I'm not stupid, I know it happen. but the screen do not work at all...
  4. Russell Ng

    Russell Ng Well-Known Member

    First time read a problem like yours. But since you haven't put anything in there, my suggestion is to backup your contacts by syncing with google, and any other updates you need. Then just factory reset the phone. If that doesn't resolve it, just bring it back and get a replacement since it must still be under warranty.

  5. Kibbster

    Kibbster Well-Known Member

    I had this happen to me once.
    I kept happening till I rebooted the phone then the issue never came back.

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