1. Introducing Channels - a new way to chat with other Android users!
    Dismiss Notice

Please Help; screen turns off on call!Support


Last Updated:

  1. AnimeGirl

    AnimeGirl Member This Topic's Starter

    Joined:
    May 3, 2012
    Messages:
    7
    Likes Received:
    0
    Hey all,
    I need a help with a problem I have.
    I bought new Galxay S 2 a few days ago, and it worked fine. Now, the screen shuts off when I get or make call.
    My carrier is Orange. I've checked the Screen setting few times. it didn't happened before untill tonight.


    Nothing happened to the phone, didn't fell and I didn't even dowloaded apps yet :(



    What can I do to fix it?
     

    Advertisement
  2. Randy

    Randy Well-Known Member

    Joined:
    Jan 3, 2010
    Messages:
    129
    Likes Received:
    6
    You do realise it is meant to turn off when the proximety sensor detects the phone is at your head... takes a second or 2 to come back on sometimes.
     
  3. AnimeGirl

    AnimeGirl Member This Topic's Starter

    Joined:
    May 3, 2012
    Messages:
    7
    Likes Received:
    0
    I'm not stupid, I know it happen. but the screen do not work at all...
     
  4. Russell Ng

    Russell Ng Well-Known Member

    Joined:
    Sep 29, 2011
    Messages:
    1,384
    Likes Received:
    166
    First time read a problem like yours. But since you haven't put anything in there, my suggestion is to backup your contacts by syncing with google, and any other updates you need. Then just factory reset the phone. If that doesn't resolve it, just bring it back and get a replacement since it must still be under warranty.

    Cheers
     
  5. Kibbster

    Kibbster Well-Known Member

    Joined:
    Mar 5, 2011
    Messages:
    772
    Likes Received:
    55
    I had this happen to me once.
    I kept happening till I rebooted the phone then the issue never came back.
     

Share This Page

Loading...