Power switch no longer workingSupport


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  1. MKeditor

    MKeditor Well-Known Member This Topic's Starter

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    The switch has been a bit finicky for a few months. Today it stopped working all together. I couldn't turn the phone on except my plugging in power. Then I couldn't shut it off. I pulled the battery to try and reboot but now I can't turn it on. I opened the back but there is a star shaped screw and another with a void sticker on it. I was thinking of taking a look at the button leads to see if there is something lodged in there of perhaps if they were just dirty, I could clean them to get a better connection....but I will be crossing a line if I do.

    The big question is....who do I turn to regarding a repair? Since I bought it from google, I don't think T-mobile will help. Once I finally reach the right person at google, they will most likely say ship it to us and we will look at it when we get around to it.

    This phone was too expensive to only last nine months. Any suggestions?
     

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  2. Ryjabo

    Ryjabo Well-Known Member

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    HTC will repair it, regardless of whether you're rooted.

    In the mean time, try "Widget Locker" or "LockBot" from the market and, as long as you're running FroYo, you can use the trackball to "wake/unlock" the phone.
     
  3. ForbiddenDonut

    ForbiddenDonut New Member

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    Had the same problem with my phone and just went through this process myself and wow was it easy. I called google nexus support, told them the problem they instantly transferred me to htc support. After telling htc the problem they gave me two options, ship the phone back to them they'll repair it then send back or do a swap. I choose to do a swap, they sent me a phone first and i sent back my old phone. Was completely free they covered all shipping costs and the problem with the phone was covered by the warranty only thing they needed was a credit card number in case I didn't return the old phone.

    The whole process was very smooth, called them Thursday night, got my new phone Monday morning and shipped my old one back Tuesday. Spent about 15 minutes on the phone plus a few minutes filling out a form online.

    I was very impressed with both google's and htc's support.
     
  4. MKeditor

    MKeditor Well-Known Member This Topic's Starter

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    That's pretty much what I am doing. They sent me a FedEx label. I am shipping my phone back today. So...they let you keep the new phone and refunded your card when your old one arrived?
     
  5. Talderon

    Talderon Well-Known Member

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    They don't actually "charge" your card, they put a hold on it, which makes the funds unavailable, but makes it faster to release when the time comes. Refunds can take a long time to process.

    Also, if the hold is not finalized for x number of days (depends on banks), then it is auto-released.
     
  6. MKeditor

    MKeditor Well-Known Member This Topic's Starter

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    My replacement phone finally arrived after much fumbling on HTC's part. It is a new Nexus. Somethings are different. Bookmarks for instance are set up as thumbnails...which is cool. I looked at a lot of phones during my wait. There are a couple of great ones out there...but not GSM with sim cards. The Nexus One is still the best way to go.
     

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