Problem tonight: Couldn't access keyboard during voice mail retrieval...General


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  1. redfirefly

    redfirefly Member This Topic's Starter

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    Anyone else have this issue? Any ideas? I am so bummed out about this...I tried powering off the phone and then turning it back on which didn't make a difference. The screen stayed completely black when I took it off my ear when I was supposed to put my password in to get my VM. I had to wait for the call to end before I could operate any buttons at all. Ugh. Help!:(
     

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  2. doogald

    doogald Guides Guide

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    It's only happened to me once, but, if it happens again, press the trackball and the display will turn back on. (It will if you press the "End" key as well, but that will also drop your call, something you probably don't want to do.)
     
  3. redfirefly

    redfirefly Member This Topic's Starter

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    I tried moving the track button...did not press it...but I did try to press the end key and nothing happened. What would be ideal, is being able to hear my voice mail that I have...I just can't seem to do it!
     
  4. EddieVersatile

    EddieVersatile Well-Known Member

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    LOL, try using speaker phone as a temporary fix for now (to hear your voicemail) just so the screen doesnt turn off when you hold it up to your ear.. The sensor in the phone turns off the screen when it senses your face is near... you can at least just leave it on speaker phone until you've reached you're message, than turn it off once it starts playing (if you need the privacy) I've had that issue once or twice but it seems to have subsided..

    I am pretty sure I only had that issue when I had too many apps running in the background.. Do you have a task manager/killer app?
     
  5. redfirefly

    redfirefly Member This Topic's Starter

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    Solved the mystery! I had a new cover on my phone and it covered the sensor...duh. Thanks everyone!
     
  6. EddieVersatile

    EddieVersatile Well-Known Member

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    There you go.. lol. I had a feeling it had something to do with the sensor. Im glad you got it figured out! I would uave been frustrated too.
     

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