Hi my wife had problems with OTA updates including Market not changing to play. I decided that a factory reset was necessary after trying soft reset and battery removal and restart. Before the reset I did a backup using Kies (I know it is rubbish software). I did the factory reset (not including USB data). It solved the problem with OTA updates and market changed to play but when I did a restore it didn't seem to work. Kies went through and it said restore worked and reset phone but didn't restore apps, home screens. Data like music, pictures etc did restore btw. I'm i doing something wrong (apart from using kies)?