After having called customer service over 30 times and spending close to 3 hours on the phone, I have finally got it set up to upgrade early (contract ends in december, upgradable in August) for the $99 price for both myself and my wife. I don't want to order and have the phone shipped, I would rather go to the store to pick one up. The rep told me over the phone the store manager could let me but probably not. He said he has never had a store manager allow a customer to upgrade in-store so far from their upgrade date. My account has TONS of notations asking and justifying it, but they said there is nothing they can do. My question is, do you know a way that I can get the manager to allow me to upgrade in store?