This post will be more about Radio Shack than the Optimus V, so I apologize in advance.
<rant>My little adventure began last February, when I bought my OV, and a Rumor Touch for my wife. Everyone who've read my posts knows, I love my OV, it's easily the best phone I've ever had. The wife's phone - not so much. We had purchased the extended warranty on hers, but not mine (I was just going to void it anyway!) Her Rumor Touch was fine for her uses, and she liked it, until it stopped holding a charge seven months later. We went back to the Shack for a new battery under the warranty, like we had been told we could do. This time, however, we we're told "No, the phone has to be sent in. Wait two days to get a gift card by email." That isn't an option for a woman five months pregnant, so we bought her a new phone. That's when we got the <disappoint>Samsung Intercept</disappoint> and again got the warranty. The Intercept has never performed up to expectations, and after discussing it with other Intercept owners we figured out it had hardware problems. Problems that were getting progressively worse. It lasted three months. Dug out the warranty, looked up the newest adds from the Shack, and picked out a Wildfire S as her new phone, on sale for $149.99 until 12/31/2011. Did some homework and found the Wildfire to be almost the same as an OV. That works! Head back to the Shack, had to send off the Intercept (again) but didn't have the money to out right buy a new phone. Had to wait for the digital gift card. Not good, as now we're eight days from the baby's due date, and we keep expecting her to go into labor at any moment. Get the digital gift card, head back to the Shack for the new phone. Now I'm told that with any phone purchase, they have to ring up at least $10 in accessories or airtime. Whatever. So I grab a $40 top up card. "That will be $94.60 please." What?! The sale on the phone was supposedly over. I'm not about to give my wife a downgrade, and we had a doctor appointment to get to, so I paid it and left. No warranty this time. Or ever again. The first time we had been mislead about the nature of the warranty, and now sale prices only seem to apply when it's convenient for them. Oh, and they can't sell a phone without accessories or airtime. I feel my whole ordeal has been laced through with liberal amounts of horse droppings. We will be contacting the Radio Shack corporate offices about this, and refraining from giving them our business in the future. I'm not trying to organize a boycott or anything, I just wanted all my digital friends to have a fair warning. Radio Shack is clown shoes. Don't expect any kind of customer service from them, as you will be disappointed.</rant>
<rant>My little adventure began last February, when I bought my OV, and a Rumor Touch for my wife. Everyone who've read my posts knows, I love my OV, it's easily the best phone I've ever had. The wife's phone - not so much. We had purchased the extended warranty on hers, but not mine (I was just going to void it anyway!) Her Rumor Touch was fine for her uses, and she liked it, until it stopped holding a charge seven months later. We went back to the Shack for a new battery under the warranty, like we had been told we could do. This time, however, we we're told "No, the phone has to be sent in. Wait two days to get a gift card by email." That isn't an option for a woman five months pregnant, so we bought her a new phone. That's when we got the <disappoint>Samsung Intercept</disappoint> and again got the warranty. The Intercept has never performed up to expectations, and after discussing it with other Intercept owners we figured out it had hardware problems. Problems that were getting progressively worse. It lasted three months. Dug out the warranty, looked up the newest adds from the Shack, and picked out a Wildfire S as her new phone, on sale for $149.99 until 12/31/2011. Did some homework and found the Wildfire to be almost the same as an OV. That works! Head back to the Shack, had to send off the Intercept (again) but didn't have the money to out right buy a new phone. Had to wait for the digital gift card. Not good, as now we're eight days from the baby's due date, and we keep expecting her to go into labor at any moment. Get the digital gift card, head back to the Shack for the new phone. Now I'm told that with any phone purchase, they have to ring up at least $10 in accessories or airtime. Whatever. So I grab a $40 top up card. "That will be $94.60 please." What?! The sale on the phone was supposedly over. I'm not about to give my wife a downgrade, and we had a doctor appointment to get to, so I paid it and left. No warranty this time. Or ever again. The first time we had been mislead about the nature of the warranty, and now sale prices only seem to apply when it's convenient for them. Oh, and they can't sell a phone without accessories or airtime. I feel my whole ordeal has been laced through with liberal amounts of horse droppings. We will be contacting the Radio Shack corporate offices about this, and refraining from giving them our business in the future. I'm not trying to organize a boycott or anything, I just wanted all my digital friends to have a fair warning. Radio Shack is clown shoes. Don't expect any kind of customer service from them, as you will be disappointed.</rant>
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