Raplacement Evo on the way but I have a problem...

[Caloy]

After several tech-support calls over a couple of weeks dealing with 4G connection failures, the tech-support representative over at Sprint deemed that she will send a replacement phone, I was glad to know that the phone will arrive on Wednesday. After the phone has been dispatched she informed me that it was a good thing that my manufacturer's warranty is still in effect as I don't have insurance. I then realized that I had Best Buy Black Tie Protection program, so I asked her if I have to do anything to transfer my Best Buy Insurance to the phone she's sending me. She suggested that I call Best Buy for more information on my question.

After my Sprint TS call, I called Best Buy and was transferred to a Mobile device specialist. She then told me that I can't transfer my Best Buy Insurance and should have brought the phone to Best Buy.

I called back to Sprint to cancel the dispatch but the TS said that the dispatch has already been sent and there is no way for her to cancel it. She then just suggested to send the raplacement phone back if I can't send my phone.

What would you guys suggest? Accept the replacement phone and have an Evo the quickest possible time? Or should I just let Best Buy handle it and keep my insurance, and hopefully get a NEW phone if they can't fix it in a month?

 

[marctronixx]

you can refuse shipment on the ups delivery of your sprint handset.

go to best buy and let them handle it. done.

 

[Drew5150]

After my Sprint TS call, I called Best Buy and was transferred to a Mobile device specialist. She then told me that I can't transfer the Sprint Insurance and should have brought the phone to Best Buy.

you can't transfer your sprint insurance as you don't have any. you are getting your phone replaced under manufactures warranty. this shouldn't affect bestbuy at all, hell they didn't have to spend any money on this. sounds more like a lazy bestbuy employee who doesn't want or know how to register the new phone to your insurance.

i would think it would be illegal for them to deny you insurance that you pay a monthly fee for because the manufacturer honored its warranty.

but going through bestbuy would probably be the easiest to get this handled.

 

[Donovan]

what if they left package on front door like typical ups.

 

[Caloy]

you can't transfer your sprint insurance as you don't have any. you are getting your phone replaced under manufactures warranty. this shouldn't affect bestbuy at all, hell they didn't have to spend any money on this. sounds more like a lazy bestbuy employee who doesn't want or know how to register the new phone to your insurance.

i would think it would be illegal for them to deny you insurance that you pay a monthly fee for because the manufacturer honored its warranty.

but going through bestbuy would probably be the easiest to get this handled.

Sorry mate, I meant I have the BB insurance and not Sprint Insurance... Already corrected.

I would think receiving a phone through mail would be the easiest (fastest) way I can get it resolved, but I would probably get a refurbished phone. Through BB, if they cannot fix it in a months time, they should give me a new phone. But that means I won't be able to use my phone for an entire month.

 

[BenChase7]

Wow.. im so glad I got Sprint Insurance. Wish you the best.. but i dont even know what to say. its so simple with Sprint

 

[marctronixx]

you write "REFUSED" on the package. take it back unopened to any ups facility. they will ship it back. you alert sprint of what the reason were and they will note it. this goes for any package sent from anyone... as long as you dont open it you can refuse it.

what if they left package on front door like typical ups.

 

[Caloy]

Thanks guys. I'll be going to Best Buy in a few hours and let them see what they can do for my phone.

 

[Pioneer74]

What is the manufacturers warranty on the Evo?

 

[Caloy]

HTC covers any production defects for 1 year. As long as your phone doesn't have any physical damage, you're covered for one year. Most likely the replacement one will be a refurbished one (hopefully fixed from all issues).

EDIT: Manufacturer's warranty doesn't cover any damage caused by the user such as water and physical damage.

 

[Pioneer74]

HTC covers any production defects for 1 year. As long as your phone doesn't have any physical damage, you're covered for one year. Most likely the replacement one will be a refurbished one (hopefully fixed from all issues).

EDIT: Manufacturer's warranty doesn't cover any damage caused by the user such as water and physical damage.

OK. Thanks. Just like my current Pre.

 

[Awful]

Keep the phone, and add the Sprint insurance imo.

 

[zion168]

I can go dig up all the Best Buy horror stories (with EVO's in particular) if you need them.

 

[marctronixx]

OK OP has picked up this discussion here: http://androidforums.com/htc-evo-4g...best-buy-geek-sqaud-repair-expiereince-3.html

same info in both threads.