After several tech-support calls over a couple of weeks dealing with 4G connection failures, the tech-support representative over at Sprint deemed that she will send a replacement phone, I was glad to know that the phone will arrive on Wednesday. After the phone has been dispatched she informed me that it was a good thing that my manufacturer's warranty is still in effect as I don't have insurance. I then realized that I had Best Buy Black Tie Protection program, so I asked her if I have to do anything to transfer my Best Buy Insurance to the phone she's sending me. She suggested that I call Best Buy for more information on my question. After my Sprint TS call, I called Best Buy and was transferred to a Mobile device specialist. She then told me that I can't transfer my Best Buy Insurance and should have brought the phone to Best Buy. I called back to Sprint to cancel the dispatch but the TS said that the dispatch has already been sent and there is no way for her to cancel it. She then just suggested to send the raplacement phone back if I can't send my phone. What would you guys suggest? Accept the replacement phone and have an Evo the quickest possible time? Or should I just let Best Buy handle it and keep my insurance, and hopefully get a NEW phone if they can't fix it in a month?