Help Recovery Problems

[max63094]

I got my phone replaced by Telus, through a Express exchange program they have. They sent me out a replacement phone which they say it is a refurbished phone. Well I got it and there was no recovery with it. Every time I go into HBoot Recovery it says
E:Can't open /cache/recovery/command

Now the phone is working but with my luck with phones I will need it at one point.
Is there anyway I can get this, I have the lastest update zip file on my computer and I have the RUU file for 2.2.1.
This phone has not been rooted because I just got it and I can not root the gingerbread as of my knowledge.

So what can I do?????

 

[El Presidente]

Would yo be happy with a custom recovery image or HTC's one?

 

[max63094]

right now I need HTC one due to the fact I can not root the phone because I am on Gingerbread Software number 2.43.661.1. Once I can full root my phone I will be but I also want to make sure that the phone works fully before I root. The last phones I have had has had problem with proximity along with more. Also the last one they sent out to me was screwed up so I need to make sure it works.

 

[El Presidente]

There's probably a way of forcing an HTC image onto the handset via ADB. I can't find one though. You'd need to ensure that if you did find one, it was signed by HTC and 100% official.

 

[max63094]

Well I do have the update zip file put how would I go about doing it. I am going to be calling HTC tomorrow and seeing if I can get any help from them.

The update zip file was the one that the phone downloaded when I started the update process.

 

[El Presidente]

I've had a quick google, you'd probably need root to push the update.zip through. I'd give HTC a call, see what they say.