Returning your defective phone


  1. zoxxo

    zoxxo Well-Known Member

    So recently the display on my phone went bad so I had to get a replacement from Verizon. I wasn't thrilled with the idea of getting a refurbished phone; but so far I've had no problems.

    I wanted to share a few tips on returning your phone to Verizon. Most of the time you won't have any issues, but this might safeguard you from being that one in a million. I work for FedEx, so I must see a couple of Verizon returns in a day.

    These steps will help ensure a good return:

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    King_Bean likes this.
  2. King_Bean

    King_Bean Well-Known Member

    Great post. This is really helpful as I'm returning a defective phone today. I don't like that I have to go through the trouble of finding a FedEx and driving to one. I don't really have time for that. I wonder if they do Fed Ex pickups here at my job.
  3. zoxxo

    zoxxo Well-Known Member

    Sure, we do it all the time. Call 1-800-gofedex and choose the option for a pickup. Do this as early in the day as possible because some areas have a cutoff time for pickups. Take the phone to where Fedex normally delivers or picks ups. This could be the reception desk or your mail room or receiving dock. If your company has a regular pickup every day then there is no need to call and schedule the pickup. Your done. We'll come get the package and take care of the rest.

    If you want to put your self at ease, at the end of the day you can go to Global Homepage and punch in the tracking number and verify the package was picked up.

    Hope this helps...
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