Hey, guys... I'm having some major problems with my S20 Ultra and was hoping you had some advice.
I've had the phone since launch day, and everything has been running fine. Been using it every day, have used multiple wireless or wired chargers, hooked it up to my computer several times for file transfers and even Samsung DeX. All fine.
Last night, while it was charging (wired Anker charger with Anker cable and mini-USB to USB-C adapter), it started making the system notification noise again and again and again. I took a look and the lock screen kept on flashing on and off. I couldn't control it. I managed to hit the buttons to shut off/restart, and tried to restart. It came to the text-only screen (they type that you see when you do an FDR) and said something was preventing it from booting. It gave me the options to try again, or clear data and start in safe mode (with further warning that it will probably need an FDR after that). I tried "Try Again" a couple of times, and it would get as far as loading my lock screen, asking for my PIN, and each time I tried the pin, I got a few numbers in, and it would reboot again. I finally got it to boot into safe mode. It seems relatively stable in safe mode, and I have it hooked up to my computer now to do a local backup of all of my files in prep for an FDR.
I have no idea what happened. Absolutely fine for the last few weeks, and now this insanity. I haven't installed any new apps for at least a week, nor downloaded anything but maybe some pictures, nor even accepted any vids that Stagefright flagged. I've never seen a Galaxy do this!
Any thoughts on what happened? Do you think I should be worried about it happening again? Should I contact Verizon and ask for a new one, seeing as how it's less than a month old!?!? So frustrated!
Thank you Android Forum folks!
I've had the phone since launch day, and everything has been running fine. Been using it every day, have used multiple wireless or wired chargers, hooked it up to my computer several times for file transfers and even Samsung DeX. All fine.
Last night, while it was charging (wired Anker charger with Anker cable and mini-USB to USB-C adapter), it started making the system notification noise again and again and again. I took a look and the lock screen kept on flashing on and off. I couldn't control it. I managed to hit the buttons to shut off/restart, and tried to restart. It came to the text-only screen (they type that you see when you do an FDR) and said something was preventing it from booting. It gave me the options to try again, or clear data and start in safe mode (with further warning that it will probably need an FDR after that). I tried "Try Again" a couple of times, and it would get as far as loading my lock screen, asking for my PIN, and each time I tried the pin, I got a few numbers in, and it would reboot again. I finally got it to boot into safe mode. It seems relatively stable in safe mode, and I have it hooked up to my computer now to do a local backup of all of my files in prep for an FDR.
I have no idea what happened. Absolutely fine for the last few weeks, and now this insanity. I haven't installed any new apps for at least a week, nor downloaded anything but maybe some pictures, nor even accepted any vids that Stagefright flagged. I've never seen a Galaxy do this!
Any thoughts on what happened? Do you think I should be worried about it happening again? Should I contact Verizon and ask for a new one, seeing as how it's less than a month old!?!? So frustrated!
Thank you Android Forum folks!