Help Samsung A54 won't receive calls when wifi is on

[AppleUser]

My A54 is four months old. Starting yesterday I couldn't receive phone calls, but text messages and outgoing calls were fine. Just now I found that when wifi is turned on, that's when it won't receive calls.

What to do?

 

[Hadron]

Do you have WiFi calling turned on? If you haven't then WiFi should make no difference, but if it is turned on but doesn't work for some reason that could explain this.

 

[Dannydet]

Try rebooting

 

[ocnbrze]

And I would reboot the router as well.

 

[AppleUser]

Do you have WiFi calling turned on? If you haven't then WiFi should make no difference, but if it is turned on but doesn't work for some reason that could explain this.

Yes, wifi is on. Here is the very strange part---- if wifi is turned off and then back on again, I can receive calls for about three minutes. Then cannot receive calls unless and until the wifi is turned ever so briefly off.

Until recently, the phone worked fine with wifi on or off. I can always make calls, but the malfunction is only with receiving. Have done ALL the troubleshooting.steps, including a network refresh, SIMM cleaning and replace, etc.. The refresh did not eliminate the saved VMs, a problem with earlier models.

The phone is within warranty and after many hours of troubleshooting perhaps it's time for a replacement.

 

[AppleUser]

And I would reboot the router as well.

Yes... has been done twice. Also unplugged the router in case RF was interfering. Still didn't work.

 

[AppleUser]

Try rebooting

Done many times. Our A53 works flawlessly., and the settings agree.

 

[ocnbrze]

The phone is within warranty and after many hours of troubleshooting perhaps it's time for a replacement.

before you do that, have you done a factory reset? if that does not work then maybe a warranty replacement is your best option.

 

[AppleUser]

before you do that, have you done a factory reset? if that does not work then maybe a warranty replacement is your best option.

Never thought of that. Will it erase any of my data?

 

[AugieTN]

Never thought of that. Will it erase any of my data?

Yes, a factory reset will erase all your data, so do a backup before doing a factory reset.

Test your phone out after the factory reset, before restoring your data..If it's fine after the factory reset, but if the problem shows it's self after restoring data, you'll know where the issue is.