Samsung Default Email Client - HELP!!!

[Damonwhaley]

Several coworkers and myself are all using Samsung phones with AT&T. We are setting up are email using the Microsoft Exchange and are using the default mail client on the phones. Everything works great, contacts, email, calendars, etc. However, attachments WILL NOT show up for anything. Support through AT&T said it was our email server, but I downloaded another mail client and it's showing the attachments fine. I would much rather use the default mail client, but as I said, it won't even show the paperclip icon indicating we have an attachment. So, I'm at a loss here. I've Google searched for hours and can't find anything. Does ANYONE out there have a suggestion for this? I'm an IT tech here and have dug through every setting I can find and just can't find a solution. Ugh...Thanks everyone!

 

[mrex]

There should be settings for this. I have two under my account name:
"Auto download attachments" (when you're using wifi)
and
"Size to retrieve emails" (selected All including attachment)


Have you read this one? http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6091 (almost at the end of the page)

 

[Damonwhaley]

I'm not seeing the "All and attachment" option in size. Mine only goes up to 100kb.

 

[mrex]

I'm not seeing the "All and attachment" option in size. Mine only goes up to 100kb.

You dont have these two other selections on the bottom? (Stupid question, but have you tried scrolling it down?) (I have a version 4.1.)