Screen not turning off during call

[skydiverMN]

My family has 2 Motorola Atrix phones. On one of them the screen turns off when brought to the face for a phonecall. The other, does not turn off during a call, and this causes all sorts of problems (accidently ending call, mute, etc.). The screen turn-off feature needs to be enabled as there'd be no reason to turn it off, unless done by accident. What setting am I looking for to make the phone turn off during a call? Or is there something wrong with the phone?

Thanks!

SkydiverMN

 

[mistaj33]

My family has 2 Motorola Atrix phones. On one of them the screen turns off when brought to the face for a phonecall. The other, does not turn off during a call, and this causes all sorts of problems (accidently ending call, mute, etc.). The screen turn-off feature needs to be enabled as there'd be no reason to turn it off, unless done by accident. What setting am I looking for to make the phone turn off during a call? Or is there something wrong with the phone?

Thanks!

SkydiverMN

Sounds like a proximity sensor problem. Does the phone have a case on it? If so, try to make sure the case isn't covering the sensor. Also, I've heard that some screen protectors can cause issues with them as well. Otherwise, you might have a hardware problem with the sensor itself.

I believe the sensor on the Atrix is above and to the right of the "A" in Motorola. You should see two sensors. One is an ambient light sensor and the other is a proximity sensor. They're only maybe 2mm in diameter and you might need some bright light to see them.

 

[Cellus250]

I'm having the same problem. I noticed this problem as well other problems occurring after the OS update. I'm using an otterbox defender's case and never had a problem before the update. I'm exchanging mine tomorrow.

 

[koksal1981]

i had the same problem, setting the pocket mode off and rebooting helped me.