Slow 4G/3G speedsSupport


  1. transitmike1

    transitmike1 Active Member

    Hello my name is Miguel this is my first post here so bar with me please,

    I have the Samsung Galaxy S2 (White) for Boost Mobile, I have had this phone since December 2012, I also live in Queens NY, I have been noticing that my 3G and 4G speeds have been really low lately and also my Signal bars fluctuate alot from 1 bar to full, I would like to know if this is a fault with the device or problems in my area with the service. If its problems in my area how would i find out, What i have done so far is I updated my PRL its version 61009 and I have Android Version 4.0.4 incase that helps. I have contacted Boost and they tell me that my area is receiving this Sprint Vision Upgrade, and what ever date and time of completion they keep giving me does not matter my speeds are horrible, alot of times. I used to get good speeds regularly but as of late its next to none I have to remain on wifi when ever possible. I would really appreciate if someone can help me with this issue and point me to the right direction, I Really love this phone and i want to get the most out of it. Thanks

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  2. janathan

    janathan Well-Known Member

    happened with me also, i am in south MD. they said the same thing to me as well. lasted for almost 2 months, i was also getting bad call signals as well during that time .... i was on the verge of drooping boost and to other carrier.
  3. Mechman02

    Mechman02 Well-Known Member

    It has always been pretty slow for me in Utah. It seems even slower lately. I have just resigned myself to the fact that the Sprint network is not great. But, it works for me and they price is right.
  4. albanymike

    albanymike Well-Known Member

    I always up date my profile, if that does not work I resent the data connection ##72786# Seems to get me 3 to 5 hundred k and 3 to 4 megs on 4G
  5. transitmike1

    transitmike1 Active Member

    Thanks every one i will try, everyone methods i appreciate the response
  6. transitmike1

    transitmike1 Active Member

    I have tried said methods still the same thing thanks for your help i am going to give up
  7. FLAWLESSVW

    FLAWLESSVW Well-Known Member

    Just to be sure, you are completely stock, not rooted or anything? I had a massive decrease in 4g speeds AFTER rooting and can tell you how to correct that but if you're bone-stock it's irrelevant.

    And don't give up. It's a sweet phone. Complain to Boost if stock or keep up on the forums for help, there's a wealth of knowledge here. I know it sucks waiting and not having the device perform the way it should but once it's straightened out you'll really like it!
  8. transitmike1

    transitmike1 Active Member


    Thanks flawless i appreciate it verymuch i am not rooted and I feel like i am not getting what i pay for i just want to have my speeds thats why I bought this phone and to Get only 200kbs on 4g is just frustrating.
  9. Codegerm

    Codegerm Well-Known Member

    Your 4g is connected?! I would say that is a very poor signal area. I got 1767kbps on 3g

    You haven't by chance passed the 2.5gig in the month have you?
  10. transitmike1

    transitmike1 Active Member


    No where near that i an only at 650mb currently its mind boggling i don't understand according to my coverage map i have everything ours solid coverage supposedly.
  11. FLAWLESSVW

    FLAWLESSVW Well-Known Member

    Jeez... Yeah at those speeds I'd be pretty pissed too.

    I'd work through the ranks with boost service until I got a satisfactory resolution. At least some monthly credits until their apparent issue in your area is resolved.

    Do you have that direct # for Boost service that gets you to a live rep? 877-438-8643 is what I copied. Haven't tried it yet though.
    transitmike1 likes this.
  12. transitmike1

    transitmike1 Active Member


    Thanks for your help flawless i will try to be more patient and wait i hope that its resolved pronto
  13. transitmike1

    transitmike1 Active Member

    These are my speeds with 4G in my neighborhood in NYC Pretty Impressive dont you think!!!!!!!!!!!!

    [​IMG]
  14. Codegerm

    Codegerm Well-Known Member

    That is way too SLOW for being on 4g 0.12Mbps?! (120kbps) I am on 3g and got 1767kbps (1.76 Mbps)
  15. transitmike1

    transitmike1 Active Member


    I spoke to boost mobile and they told me that I will not receive any credits for it because They told me that since our phones can connect to the service no credits will be given citing that speeds are not guaranteed. So in essence they told me that I am screwed basically. So much for that i guess!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  16. Codegerm

    Codegerm Well-Known Member

    did you do a scrtn reset?
    transitmike1 likes this.
  17. transitmike1

    transitmike1 Active Member


    Yes like ten times still the same problem
  18. Codegerm

    Codegerm Well-Known Member

    hmm have any friends near you having the same issue?
  19. transitmike1

    transitmike1 Active Member


    Yes my wife she has the transform ultra and having the same issue with the 3g 0.4 kbps
  20. Codegerm

    Codegerm Well-Known Member

    Then we know it isn't your phone. It is also odd that your upload speed is faster than your download. Have you traveled to a different place and got better speed?
  21. transitmike1

    transitmike1 Active Member


    Have not tried that yet but i hope that my speeds get better soon
  22. Codegerm

    Codegerm Well-Known Member

    I does sound like they are working on it and may have a tower down or something.
  23. albanymike

    albanymike Well-Known Member

    find out were your towers is? mines6 blocks up and it get congested. Like i said update profile ##72786# up date prl. I'd got to straight talk but you only get 2mb a month. That uses att or verizon.
  24. Codegerm

    Codegerm Well-Known Member

    You can manually update profile and PRL without doing the entire SCRTN reset. Doing the ##72786# makes the phone do the reactivation process. which takes a bit to complete. You can go into settings/system updates and check for a new PRL or do a profile update much easier.
  25. transitmike1

    transitmike1 Active Member

    I am noticing a trend my speeds come in in the dead of night and during the day no speeds Like its being throttled during the day and opens up at night really strange
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