I feel that a factory data reset should be performed as a last step in the installation process, following the finish of the OTA installation process itself, and before any pesonal configuration is done. I've seen numerous posts in every Eris forum from users reporting resolution to various issues via resetting the device, from speed dial not functioning or even remembering inputted numbers and names, to strange browser behavior. The factory data reset can be done in two ways, but I'll show the recommended method here: - Shut down your device. - While holding down both the volume-down toggle and the send or "phone" button, press the power button. - Wait a moment, and a screen will come up: read the print completely and follow directions, it'll walk you through the simple process. If you've already performed a reset and your device still exhibits less than optimum behavior with bugs remaining, it could be that you've got an Eris that needs replacing. Many with buggy 1.5 stock devices see similar lack of stability in the new OTA, which pretty much isolates the problem as the hardware itself.