This is strictly a UK & Ireland thing. The SkyGo app won't install at all from the Store. Technicians are working on a fix but at the moment you can't get it to work on the Note 3. I have had no indication as to when the problem will get fixed. You can get the app from http://apps.sky.com/skygoandroid/skygo3.2.apk. It will install but it still won't actually run yet. When it does , you will need your Sky ID. I really need to be able to get live stream Sky News on this thing.