This past weekend I submitted a claim through verizon for a replacement GS3. I have been having issues with the micro USB port and am having a nearly impossible time getting the phone to connect to a charger that will actually charge it. The port seems a little loose, even after trying multiple chargers. There is no physical damage to the port or the phone itself besides 2 small chips in the paint on the corner of the phone. I have had no other issues at all besides a very difficult time getting the phone to charge and once I do get it plugged into where it will begin charging, it takes several hours to get even 30-50% more juice. In the past it would easily fully charge in an hour or so.
My biggest concern after reading other discussions about this issue and the usb ports is that verizon will try and charge me for the replacement after I send my defective one in, and from what I have seen, there is no going back once you send it in. I have also seen a couple cases in which verizon and other companies will simply say that the usb port is not covered under warranty at all but I could not find that so far in my warranty paperwork. If they decide to charge me, there is no way to dispute it. Should I continue with the warranty claim or cancel it and pay the $100 deductible to Asurion and just get a new (refurbished) phone through them rather than taking the chance of being charged over $300 for a replacement by verizon?
It just seems trivial to get an honest assessment from Verizon before I send it in because all the associates at the store have told me is that its up to the warranty people if they want to charge me. I don't like knowing I could lose hundereds to someone who just decides under their own discretion to charge me.
My biggest concern after reading other discussions about this issue and the usb ports is that verizon will try and charge me for the replacement after I send my defective one in, and from what I have seen, there is no going back once you send it in. I have also seen a couple cases in which verizon and other companies will simply say that the usb port is not covered under warranty at all but I could not find that so far in my warranty paperwork. If they decide to charge me, there is no way to dispute it. Should I continue with the warranty claim or cancel it and pay the $100 deductible to Asurion and just get a new (refurbished) phone through them rather than taking the chance of being charged over $300 for a replacement by verizon?
It just seems trivial to get an honest assessment from Verizon before I send it in because all the associates at the store have told me is that its up to the warranty people if they want to charge me. I don't like knowing I could lose hundereds to someone who just decides under their own discretion to charge me.
