VM is working on my voicemail right now...Support


  1. blh2012

    blh2012 Well-Known Member

    Virgin is attempting to fix my "1 new voicemail" notification bug by quickly swapping my service back to my previous phone, clearing the voicemail, and then swapping me back to my evo. I'll let you know if this works and if it does and you're having the very common voicemail problem, I suggest getting right to the point with VM and telling them to do this same thing so you don't have to wait 2 or 3 days like many people are.

    UPDATE - Finally, I am without the erroneous voicemail notification. This did work, so if you have this problem I highly suggest straight up telling VM to do this, otherwise they'll just run you through unnecessary and annoying troubleshooting steps.

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  2. nfs13epic

    nfs13epic Well-Known Member Contributor

    My voicemail hasn't been working for 3 weeks already. I didn't do nothing about it because I kept on forgetting about it. So I called them on sat and they said they were going to reset it and call me back...they didn't :p. My issue is when people call me and if i don't answer the phone it just hangs up. I guess I have no voice mail :( because every time I dial my number it just says this call can't be placed.
  3. blh2012

    blh2012 Well-Known Member

    My issue was just the constant "1 voicemail" notification even when I had no voicemails.

    That's strange that your phone is doing that. I would suggest emailing the online support team, the address is saveme@thevirginangels.com They are usually much more helpful with the problem than the idiots that work the phones.
  4. thebryceee

    thebryceee Well-Known Member

    This happened to me. I was elevated to the US tech support and she had me take out my battery, probably resetted it and had me put my battery back in. Been working fine ever since.
  5. mogelijk

    mogelijk Well-Known Member

    I have the same problem as the OP but had a tech tell me something similar to what you are experiencing. They did reset my voicemail but didn't notify me that they had done it. What I did, a couple of days after their telling me they would reset it, is to turn the phone off and take the battery out for a minute. In my case, it didn't solve my problem (again, I likely need to have the same thing done as the OP did to solve it). It sounds, though, like the reset probably will fix your problem.

    So, I'd turn your phone off and pull the battery for a minute, then turn it back on. At worst your phone will be off a couple of minutes but, hopefully, they reset your voicemail and forgot to call you back and it will fix your problem. But until you turn off your phone, your phone won't recognize that the voicemail has been reset.
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