Long story short....about 2 weeks ago I merged two family plan accounts onto one account. One of the lines (my wife's) that was on the other family plan had a February upgrade..which I intended to use for the HTC Inspire.
The dude in the store that helped with the merger assured us nothing would change on any of the lines and that we could merge the accounts and still come in on Feb 13th and get the HTC.
Now...the line that had an upgrade in Feb now shows not being eligible until October!
If I ask to talk to a manager in the store on Sunday will he/she have the authority to make this right?? If I had known merging the accounts would cost us an upgrade I would have just waited till after the 13th to merge them....
Unbelievable........
The dude in the store that helped with the merger assured us nothing would change on any of the lines and that we could merge the accounts and still come in on Feb 13th and get the HTC.
Now...the line that had an upgrade in Feb now shows not being eligible until October!
If I ask to talk to a manager in the store on Sunday will he/she have the authority to make this right?? If I had known merging the accounts would cost us an upgrade I would have just waited till after the 13th to merge them....
Unbelievable........