This came up in another thread yesterday so rather than tie up that thread with unrelated content I thought I'd start a new one.
The question was brought up as to whether you would lose your eligibility after 4/1 if you qualify now but won't be a "gold" customer. Here was my conversation with Sprint about it.
13:00:37 : Connected to sprint.ehosts.net
13:00:37 : Session ID
13:00:37 : Me: Initial Question/Comment: With the new Premier program coming, if I'm eligible for an upgrade now but won't qualify for "Gold" status will I lose my upgrade on 4/1?
13:00:47 : Please wait and the next available account specialist will be with you shortly.
13:00:47 : You are number (12) in queue.
13:04:52 : You are number (11) in queue.
13:06:32 : You are number (10) in queue.
13:06:42 : You are number (9) in queue.
13:07:02 : You are number (8) in queue.
13:07:27 : You are number (7) in queue.
13:07:37 : You are number (5) in queue.
13:08:32 : You are number (3) in queue.
13:08:52 : You are next in queue...
13:08:57 : Sprint has joined this session!
13:08:57 : Connected with Sprint. Your Reference Number for this chat session.
13:08:57 : Thank you for contacting Sprint. My name is (Sprint rep).
13:09:12 : Sprint: I am happy to help you. Please hold a moment while I access your account.
13:11:37 : Sprint: You are already eligible for upgrades as on 2010/10/01.
13:13:37 : Me: Yes, I understand that. But after the new premier program takes effect 4/1 I will only qualify for a 2 yr upgrade (silver status). I won't be at 2 yrs until 10/1/11. Will I lose my current upgrade eligibility with my "silver" status or will I be able to retain my eligibility until I upgrade?
13:13:58 : Me: Right now there is not a single phone Sprint carries that I am interested in.
13:14:58 : Sprint: You will be able to retain the upgrade eligibility as you have on the account.
13:16:13 : Me: Ok, just so I'm understanding correctly....If I still have my Hero on 4/1 I will still qualify for full upgrade price ($150 off) if Sprint comes out with a phone I want on 5/1?
13:19:13 : Sprint: Yes, you are correct, You will be able to use the $150 rebates as on 05/01/2011 there will be no change on the account.
13:20:01 : Me: Great, I just wanted to make sure I wouldn't lose it. But once I upgrade I will only qualify for the $150 rebate every 2 years at silver status, correct?
13:21:08 : Sprint: yes, that is absolutely correct.
13:21:45 : Me: Ok that was all I needed. Thank you for your help.
13:21:58 : Sprint: You are welcome.
13:21:58 : Sprint: My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?
13:22:04 : Me: Yes you did.
13:22:23 : Sprint: It
The question was brought up as to whether you would lose your eligibility after 4/1 if you qualify now but won't be a "gold" customer. Here was my conversation with Sprint about it.
13:00:37 : Connected to sprint.ehosts.net
13:00:37 : Session ID
13:00:37 : Me: Initial Question/Comment: With the new Premier program coming, if I'm eligible for an upgrade now but won't qualify for "Gold" status will I lose my upgrade on 4/1?
13:00:47 : Please wait and the next available account specialist will be with you shortly.
13:00:47 : You are number (12) in queue.
13:04:52 : You are number (11) in queue.
13:06:32 : You are number (10) in queue.
13:06:42 : You are number (9) in queue.
13:07:02 : You are number (8) in queue.
13:07:27 : You are number (7) in queue.
13:07:37 : You are number (5) in queue.
13:08:32 : You are number (3) in queue.
13:08:52 : You are next in queue...
13:08:57 : Sprint has joined this session!
13:08:57 : Connected with Sprint. Your Reference Number for this chat session.
13:08:57 : Thank you for contacting Sprint. My name is (Sprint rep).
13:09:12 : Sprint: I am happy to help you. Please hold a moment while I access your account.
13:11:37 : Sprint: You are already eligible for upgrades as on 2010/10/01.
13:13:37 : Me: Yes, I understand that. But after the new premier program takes effect 4/1 I will only qualify for a 2 yr upgrade (silver status). I won't be at 2 yrs until 10/1/11. Will I lose my current upgrade eligibility with my "silver" status or will I be able to retain my eligibility until I upgrade?
13:13:58 : Me: Right now there is not a single phone Sprint carries that I am interested in.
13:14:58 : Sprint: You will be able to retain the upgrade eligibility as you have on the account.
13:16:13 : Me: Ok, just so I'm understanding correctly....If I still have my Hero on 4/1 I will still qualify for full upgrade price ($150 off) if Sprint comes out with a phone I want on 5/1?
13:19:13 : Sprint: Yes, you are correct, You will be able to use the $150 rebates as on 05/01/2011 there will be no change on the account.
13:20:01 : Me: Great, I just wanted to make sure I wouldn't lose it. But once I upgrade I will only qualify for the $150 rebate every 2 years at silver status, correct?
13:21:08 : Sprint: yes, that is absolutely correct.
13:21:45 : Me: Ok that was all I needed. Thank you for your help.
13:21:58 : Sprint: You are welcome.
13:21:58 : Sprint: My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?
13:22:04 : Me: Yes you did.
13:22:23 : Sprint: It