Help phone stopped 4G service suddenly. why?

[CFD323]

Why won't my phone connect to 4G now? Its been on 4G all day in my location, until now. Whats that all about?

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[fath0m]

Try restarting your phone

 

[Romikemi]

What I've noticed in the past two days is (1) sudden surprisingly longer battery life (2) I see the 3G icon more often and (3) I see more bars in the connection icon.

There was some discussion about phones constantly trying to connect to towers that were oversubscribed. VzW may have pushed an update on their side that will properly shift phones down to 3g when 4g is full until they can increase the 4g capacity in markets where the TB was/is successful.

 

[Deleted User]

I'm having a lot of trouble this morning with connectivity. When I first checked the phone, the 3G symbol was in the status bar. I tried the #*#*4636*#*# trick to force the phone into LTE only mode, but that actually caused the phone to reboot spontaneously!

When it rebooted, I went back to CDMA/LTE/EVDO Auto mode, but the signal kept bouncing around, connecting for a few seconds then dropping, over and over. While this was happening, I was losing around 1% of battery every 45-60 seconds.

Finally I figured I'd just let it sit in 3G mode, so I changed it to CDMA Auto (PRL) mode. But now the phone won't even connect to 3G, it's sitting here with 1X in the notification bar.

So yeah...not a huge deal right now, since I'm at work and not going to be surfing on the phone. But still upsetting...I paid for a 4G phone.

edit: in Minneapolis

 

[mdeblaz]

Same here! I'm in NYC and had 4G on my way to work... I just looked at my phone and now it's only 3G... no idea why.

Something up with the towers?

 

[clos1084]

4G is down in northern DE (philly market) too! since I woke at 7 this morning

 

[Flo2k]

In Brooklyn 4g is working but my text messages are taking forever to send

 

[bdevil02]

4G is down in DC. I can't even connect to 3G.

 

[mdeblaz]

In Brooklyn 4g is working but my text messages are taking forever to send

I'm in Mid-town Manhattan and I just completely lost data service... started at 4G this morning... was at 3G when I last posted... then it went to 1X and now I only have the bars.

WTF?

EDIT: Now back to 1X

 

[Apollo76]

Same deal here. Just north of Boston. 4G has been strong until a few minutes ago. Sitting at 1X. Already restarted the phone, no change. I think there's a bigger issue with the network at hand here.

 

[bdevil02]

Same thing in DC. Going back and forth between 1X and bars.

 

[gener1c]

Same issues you guys are having. I am in Philly and have had 4g coverage everywhere I have been. I am not even getting 3g coverage and can not even make a call.

 

[jupiment]

Same here in Tampabay, FL. I had 4G connection the last 2 days at my desk, now I can't get any connection whatsoever. Sounds like a system wide thing.

 

[bdevil02]

Well, that's bad for Verizon, but good for my phone. Rather it be a system wide event for my sake.

 

[swr2000]

I can tell you per a CSR it's system wide and Techs have supposedly been working on it since 6 AM. I only know this bc yesterday a level 2 tech switched my settings on my account to the wrong MEID number. Took 24 hours and a bunch of calls to get it fixed but we couldn't get 4G working, after poking around she said this was going on nationwide.

 

[AE86Trueno]

I'm sad and happy at the same time. I was going to go to Verizon today and be like 0_0 my signal keeps cutting in and out. I'm in NYC. But now that I know its happening all over the east coast, I'm cool. Stuff like this is expected to happen since 4G is brand new for Verizon and it looks like the Thunderbolt sold a lot

 

[kcl71]

Same in piscataway NJ, perfect all week in same spot and now constantly losing data. Took 3 attempts just to post this...making me nuts. Anyone else experience great 4g outside at home and go in the house to have only 3g signal? Was surprised it would switch like that with such a strong signal.

 

[Flo2k]

I'm in Mid-town Manhattan and I just completely lost data service... started at 4G this morning... was at 3G when I last posted... then it went to 1X and now I only have the bars.

WTF?

EDIT: Now back to 1X

I just spoke with my friend who is in down town he said that his 4g came back on

 

[loki]

My phone was doing the same thing, I am in the DC area as well. I turned off my phone, removed the battery, slide out the 4G Sim tray, let it stay out for 30 seconds, push the 4G Sim Tray back in, and then reboot. This is what solved my problem.

 

[AE86Trueno]

A little off topic, but for anyone in the NYC area, how was your speed test? I usually getting aroudn 8-9 mbps, I've hit 17-18 before, but my upload speeds are crazy, up to 33-35 mbps. I'd rather have the speeds reversed, but how is everyone elses speeds?

 

[clos1084]

My phone was doing the same thing, I am in the DC area as well. I turned off my phone, removed the battery, slide out the 4G Sim tray, let it stay out for 30 seconds, push the 4G Sim Tray back in, and then reboot. This is what solved my problem.

that worked for me too, thank s! hopefully that will last

A little off topic, but for anyone in the NYC area, how was your speed test? I usually getting aroudn 8-9 mbps, I've hit 17-18 before, but my upload speeds are crazy, up to 33-35 mbps. I'd rather have the speeds reversed, but how is everyone elses speeds?

those upload speeds are incorrect. Speedtest.net app said they will be updating to address this

 

[loki]

A little off topic, but for anyone in the NYC area, how was your speed test? I usually getting aroudn 8-9 mbps, I've hit 17-18 before, but my upload speeds are crazy, up to 33-35 mbps. I'd rather have the speeds reversed, but how is everyone elses speeds?

I don't live in NYC but I have to agree with you. I wish the numbers were reversed. They could even make them even, that way it wouldn't seem as bad.

 

[Flo2k]

A little off topic, but for anyone in the NYC area, how was your speed test? I usually getting aroudn 8-9 mbps, I've hit 17-18 before, but my upload speeds are crazy, up to 33-35 mbps. I'd rather have the speeds reversed, but how is everyone elses speeds?

just ran my speed test from brooklyn got 11 mbps and 82 ms up was like 25mbps

 

[JustinHEMI]

Pittsburgh reporting in! I was about to post a new thread when unbelievably, I saw this thread.

I was at work which is in a 3G area when I suddenly lost connection. When I left work, it finally picked back up at 1X. Now I am at home, which is normally in the solid 4G area and haven't had an issue since launch, and I am still getting 1X. No 3G or 4G since lost.

Seems something is up with the network... which makes me feel better that it wasn't my phone.

Justin

 

[mdeblaz]

A little off topic, but for anyone in the NYC area, how was your speed test? I usually getting aroudn 8-9 mbps, I've hit 17-18 before, but my upload speeds are crazy, up to 33-35 mbps. I'd rather have the speeds reversed, but how is everyone elses speeds?

I'd say about the same. My download speeds range from 8-9 to sometimes 20. Even the lower end of that range is fine for me.