Help Optimus V keeps kicking out of Charging Process. Charger, PC USB, Car Charger all act the same.

[moparmaniac]

My wife just got an Optimus V on 6/27.

The past few days, the phone will not stay in a charging cycle at all.

Doesn't matter if it's via the wall charger, the USB port on the pc or the car charger.

It will connect and charge maybe a few percent then stop. Sometimes it will charge 15 or 20 percent and then stop.

Last night we left it on the laptop to charge...it went from 26% up to 49% and then stopped.

If you unplugged it and replugged it back in it would start charging again and then stop about a minute later.

I went ahead and left it on overnight. My wife says it was up to 100% this morning.

My question is is this a sign of a bad battery, charging port on the phone, or bad cable or what?

I did check voltage on the battery pack out of the phone when the charge was around 23% and it was showing 3.74 Volts.

I'm not sure of what else to try but sure seems strange it started happening all of a sudden.

I have a blackberry charger with a solid mini usb (not the detachable usb) with similar voltage output and it even did the same starting and stopping with that charger as well.

I'm stumped.

 

[vb543]

I have been having a very similar problem. You just can;t trust the charging.

I leave my phone plugged in overnight to charge because it just take way to long to charge, like 6 hours.

When I wake up in the morning the battery is dead!

I have been in contact with VM support and they have sent me a new charge and a new battery but neither seem to have helped. I am currently sending emails back and forth trying to find a solution. It may just end up being a defective phone.

Another thing I noticed is that the battery widget I use will sometimes say that the phone is connected via USB when it is actually connected to the wall plug. I know that there is a different icon for the wall plug because I have seen it. Also when the wall plug icon is displayed the phone charges much faster, almost 3% every five minutes compared to the usual 1% every 5 minutes.

I will let you know when they end up making me do. I know how frustrating it is not to have a reliable phone.

Good Luck!

-Andy

 

[Petrah]

I normally charge my phone at night several hours before I go to bed, and I have found that turning the phone off and letting it charge while hooked up to a regular wall outlet causes it to charge a heck of a lot faster.

Sounds like you are having a different issue with your phone though. I agree... I think the phone (battery connectors on the phone itself) may be defective. I'm no expert, so that's just a guess.

 

[vb543]

I just got an email and they are sending me a new phone!

Update: I checked the order to see the contents of it and it turns out they were going to send me the Intercept instead of the Optimus. I contacted the before the order left their warehouse and they apparently new about it before it shipped but they didn't cancel it.

Now I have to wait for the inco9rrect package to arrive at my house and I am supposed to "refuse" it from fedex so it gets returned to their warehouse. WHAT????

I can't believe they couldn't cancel the order in time and now they are making me wait...

I know all this customer support stuff really isn't relevant to your problem but I just needed to vent. Can't take people that don;t fix their mistakes...

 

[moparmaniac]

So far it has been charging but still very intermittently. If you leave it overnight, it will charge eventually.

My wife has e-mailed Virgin twice on this issue and has yet to hear back. Strange because usually their response times have been pretty good for us.

I'd like to try a battery but don't wanna buy it ourselves if we don't have to.

 

[vb543]

If you contact them through their social networks like Twitter you usually get a much faster response.

 

[optan]

I found this on another forum. Don't ask me how or why, but it worked for me immediately. After doing this, my charge went from 80% to Full in like 20 minutes with it on and plugged in. I'll post the url in case you want to check it out a bit further.

"Finally, I have found the cause of the problem. It appears that the LG Optimus V suffers from the same GSM/CDMA auto prl cell standby bug that affects the Evo

 

[raynoldsk]

Mine started doing the refusing to charge thing last week. When all of the chargers acted similarly, I decided it was the battery. Got a new battery at Batteries Plus and it did the same thing.

I really think it is something to do with the receptacle on the phone.

I ordered an external charger (came with 2 allegedly 1600 mAh batteries--23$ at Amazon) and that seems to have solved that problem.

 

[vb543]

Thanks for the information. Although this appears to allow me to have longer battery life it still does not solve my charging problem. I am STILL waiting for my replacement phone from VM.

 

[loaferman]

I found this on another forum. Don't ask me how or why, but it worked for me immediately. After doing this, my charge went from 80% to Full in like 20 minutes with it on and plugged in. I'll post the url in case you want to check it out a bit further.

"Finally, I have found the cause of the problem. It appears that the LG Optimus V suffers from the same GSM/CDMA auto prl cell standby bug that affects the Evo

 

[Petrah]

Dial *#*#4636#*#* which will go to the phone’s "Testing" menu.
Click "Phone Information", then Menu, then click "Select radio band".
Click "Force Close" and return back to "Phone Information"
Scroll down to "Set preferred network type:"
Click the "Set preferred network type:" button and select "CDMA only".
Click the "Set preferred network type:" button again and reselect "CDMA auto (PRL)".

I don't see "select radio band" on the Optimus V. I see "turn off radio" is that it?

Are you sure you are hitting the physical menu button on your phone to bring up the menu?

There are 4 buttons on the bottom of your phone... menu, home, back, and search.

 

[loaferman]

Are you sure you are hitting the physical menu button on your phone to bring up the menu?

There are 4 buttons on the bottom of your phone... menu, home, back, and search.

Thanks. Duh on my part, will smack myself in the forehead.

 

[KOAM]

I had problems with inconsistent charging, on a 2 week old Optimus V. Also the computer stopped recognizing the phone when hooked up via USB (tried two different cables, same result both with USB and charging) even though it had worked previously with nothing changed on the PC.

I ended up returning it to Best Buy and exchanging for a new one. So far a few days in and no charging or USB problems. I'm nervous about the problems starting again, but glad it happened within the exchange timeframe at least.

 

[raynoldsk]

I think it is intermittent problems with the charging receptacle on the phone. Mine does it sometimes now, but not as much as it did.

I had a habit of plugging it in the dark as I was getting into bed, so I cannot say for fact that it is the phone's fault and not something I damaged, so I am not going to raise a stink about it. I am pretty clumsy.

I really am glad I ordered the spare batteries and charger, though. Now I can have three or four days' worth of battery power if the weather turns ugly again. I think Amazon still has the 2 1600 mah batteries with free charger for ~23.00. That is a great deal if you think about it. be careful though, and make sure it isn't the battery that needs modding to work with the V.

 

[raynoldsk]

Thanks. Duh on my part, will smack myself in the forehead.

That made me giggle.