TRANSCRIPT OF SAMSUNG CHAT SUPPORT DIALOG:
Chat Information Please wait for a Samsung Agent to respond.
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Stuart: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: I simply would like to connect tablet to pc via usb cable, see tablet appear as drive letter, copy files to tablet. After connecting tablet, xp pc tries to install mtp and fails.
Visitor: I should be able to achieve a USB 2.0 connection for direct file transfer, drive to drive.
Stuart: I understand your concern.
Stuart: I am sorry as of now the drivers are not available for the Tab you are referring to.
Stuart: I recommend you to install the USB drivers from the Samsung Website once they are uploaded.
Visitor: your statemet is confusing, you say there are no drivers, but i should install said drivers that do not exist
Stuart: I mean to say that , you can download the drivers once they are Uploaded in the Samsung website.
Stuart: I can assure you that once the drivers are released you can transfer any files through MTP.
Stuart: I sincerely apologize for the inconvenience caused.
Visitor: Connecting mobile devices to a PC via USB and copy files is very very and I stress very standard stuff
Visitor: I do it with a blackberry for example
Stuart: I will surely be escalating the issue to the concerned department.
Visitor: I have connected older android phones to my pc and transfered files before
Stuart: All the Samsung Tabs can do it but as the drivers for the USB has not yet been released which is the cause for the issue.
Visitor: What is an ETA for release? date?
Stuart: I will be right with you.
Stuart: I am sorry for the inconvenience caused.
Stuart: Your patience will be appreciated till the drivers are release.
Visitor: eta of release date?
Stuart: I am sorry , I cannot be specific about the date but it may take at least 15 days for the process.
Chat Information Chat session has been terminated by the Samsung Agent.