While you are correct to question what type of relief "MEBLESSED" is seeking you are way off the mark concerning the Moto Triumph & the hardware & software issues that plague it. Earlier this afternoon I called Virgin Mobile to request what will be my 10th replacement in less than a year, all for the same problem. The very problem listed on the link provided above. Charging issues. The phone was obviously manufactured poorly & followed up with zero quality control for this to be a reoccurring theme. Lets not touch on my constant inability to get a solid connection via GPS without the phone slipping into 1x territory rendering the phone 99% useless. Oh, and the Bluetooth you can forget about. Its never worked for more than a minute into the call. As far as relief is concerned it would be a no brainer for any judge. Fraudulent claims come to mind as the Bluetooth & GPS are featured selling points. All you would need to do is duplicate the issues with the phone which would be a breeze because I check them daily hoping a patch got pushed to the phone. With my well documented problems with the piece of junk I'd be a shoo in.
After I became incensed by the dismissive & aloof attitude from VM's customer service I contacted someone directly with Sprint. A lady i had been dealing with concerning the phone back in May. She is with Sprint's Executive & Regulatory Services Group. She told me that they are well aware of the problem & the honchos at Sprint have offered what they think is a "compromise". A replace phone of a different make & model. Option 1: LG Optimus Slider, #2: LG Optimus Elite, #3: HTC One V (all serious downgrades specification wise) & #4: A $100 credit on my account to offset the price of a new phone (an insult)t. I've decided to decline their offer. Small claims is more my speed. I could only imagine that $100 would be somewhere in the ballpark of the settlement per person after the attorneys get their hands on it. I'm currently looking into the steps needed to file here in Philadelphia, PA. The phone would only need to continue doing what it does on a daily basics for me to succeed. I will keep posting my progress here. Anything less than a full refund is unacceptable in my eyes.