Hello:
I am trying to port my number from Virgin Mobile to T-Mobile's $30 100 minutes no contract plan. On Tuesday night I activated my new Optimus L9 on the T-Mobile plan, got a temporary number, then called T-Mobile to start the port. I provided them with the number I wanted to port, the account number (same as phone number), and password to my Virgin Mobile account. They said to give it 24 hours. I called T-Mobile yesterday and this afternoon and they said it's processing. Finally I called Virgin Mobile and they said they do not have a request to port the number. I called T-Mobile and they said that the password they gave them was incorrect or blank. They also said they resubmitted it today. I was also told earlier that it may take 3 days to port from Virgin Mobile since they are a reseller of Sprint. What should I do? Thanks in advance for your help!
I am trying to port my number from Virgin Mobile to T-Mobile's $30 100 minutes no contract plan. On Tuesday night I activated my new Optimus L9 on the T-Mobile plan, got a temporary number, then called T-Mobile to start the port. I provided them with the number I wanted to port, the account number (same as phone number), and password to my Virgin Mobile account. They said to give it 24 hours. I called T-Mobile yesterday and this afternoon and they said it's processing. Finally I called Virgin Mobile and they said they do not have a request to port the number. I called T-Mobile and they said that the password they gave them was incorrect or blank. They also said they resubmitted it today. I was also told earlier that it may take 3 days to port from Virgin Mobile since they are a reseller of Sprint. What should I do? Thanks in advance for your help!