My S Pen just exploded !!

[ceva321]

Was just holding the S Pen and suddenly it just exploded LOL

The little spring inside the pen just shot out.

I was able to put the pen back together but should I notify Verizon? I pay for phone insurance, i am afraid to stick the S Pen in the event it comes apart again and it gets stuck inside the phone 

 

[KOLIO]

Was just holding the S Pen and suddenly it was exploded LOL


The little spring inside the pen just shot out.

I was able to put the pen back together
but should I notify Verizon? I pay for phone insurance, i am afraid to stick the S Pen in the event it comes apart again and it gets stuck inside the phone 

If they'll replace it free of charge, yes, otherwise, it might be better to just grab one from Amazon for $20.
I'd give Samsung a call as well, they may take care of it themselves.

FWIW, I had a wall adapter for my Note4 burn up before the one year warranty.
T-Mobile replaced it free of charge, but, I had to pay the shipping. It was $7,so,I accepted the offer.
Who knows, a visit to a VZW store may prove just as good, maybe better.

Please keep us updated on your outcome.

 

[ceva321]

Lol what a nightmare!!! I got the Note5 September 11, 2015.

I called Verizon and they said that I had to call Samsung. My phone still under the 1 year warranty. Even tho I pay insurance for my phone every month, that doesn't cover incidents like this, only theft, water damaged, etc.

So i called Samsung and i was on the phone for 2 hours!!! The young man at Samsung was new, his 4th day on the job and he didn't know anything.

I tried to keep my cool, he had issues with the system, would put me on hold, took the information incorrectly, a comedy of errors, I even spoke to his supervisor and all she did was apologize......urgggghhh

I gave up after 2 hours and I will call back tomorrow

Oh by the way he wanted me to send in my phone for repairs!!! I said NO I only need the SPen. He was clueless [emoji20]

 

[KOLIO]

Lol what a nightmare!!! I got the Note5 September 11, 2015.

I called Verizon and they said that I had to call Samsung. My phone still under the 1 year warranty.
Even tho I pay insurance for my phone every month,that doesn't cover incidents like this, only theft, water damaged, etc.

So i called Samsung and i was on the phone for 2 hours!!! The young man at Samsung was new, his 4th day on the job and he didn't know anything.

I tried to keep my cool, he had issues with the system, would put me on hold, took the information incorrectly, a comedy of errors, I even spoke to his supervisor and all she did was apologize......urgggghhh

I gave up after 2 hours and I will call back tomorrow

Oh by the way he wanted me to send in my phone for repairs!!! I said NO I only need the S-Pen. He was clueless [emoji20]

I bet that Amazon deal for $20 is looking real good right about now.......
The Samsung Rep is reading a script of FAQ's & canned responses, no thought processes involved whatsoever.
I'm sure they're coached to stick to it & real individually tailored help is frowned upon.
Principle is one thing, but, your time is just as valuable.........

 

[ceva321]

yeah man, he was curtious and even asked me if i was alright LOL

i would order the Amazon SPen but they told me that the EMEI number on the phone must be paired with the SPen to work properly....

 

[KOLIO]

yeah man, he was curtious and even asked me if i was alright LOL

i would order the Amazon SPen but they told me that the EMEI number on the phone must be paired with the SPen to
work properly....

That's a new one on me,sounds like B.S., but, believe it or not, I've actually been known to be wrong once or twice...
I'd try that out w/a demo somewhere (Best Buy/carrier store).

 

[ceva321]

I'm gonna go to Verizon tomorrow too just to talk to them. Lol all this BS just for a little pen, imagine if i had to return a computer? [emoji21]

 

[KOLIO]

I'm gonna go to Verizon tomorrow too just to talk to them. Lol all this BS just for a little pen, imagine if i had to return a computer? [emoji21]

Good luck & keep us posted..........

 

[Clementine_3]

The good news here, apparently, is that you didn't get the ink all over your shirt pocket

 

[Sudhakar Reddy]

I lost a pen for a Note 3 earlier. I ordered a pen from an online store and it worked.No matching of IMEI number was needed.

 

[ceva321]

Wow so happy, just got my new SPEN I ordered yesterday afternoon from Amazon!!!! And it works!
All that BS Samsung told me about pairing the Spen was a lie!

It works flawlessly! Thank you Amazon [emoji9]

[emoji18]

 

[rcaine]

My wife had the same thing happen on her Note 5. We had been waiting to go in and ask at Verizon (OK, I waiting for the strike to over) but this describes exactly what I was expecting would happen. We may just save the two hours on the phone and order from Amazon.

 

[Lauren0125]

Is that the smallest shipping box they could find?

 

[dontpanicbobby]

You could buy a nut from Amazon and it would come in that box.