So are you keeping your N7?

[DILands]

I'm waiting for the LG announcement on Tuesday for the V20 release. I JUST swapped the V10 for the Note 7. I really liked the 2nd screen on the V10. I just need to see when the V20 will actually be released.

 

[R=G]

Keeping my phone till the New Note 7s are available from T mob for the swap....best Samsung phone in history.

 

[R=G]

Preach, that photo is pure gold!

I want the Note 7, but I want a straight swap for it. And I want to know that the NEW one is less subject to recall than the old one. I haven't read what the fix is for this... so how will we know that our new Note 7s are indeed fixed?

They are fixing the battery issue...TRUST ME, it will be resolved when they announce the new Note 7s are available for the trade in. They wont mess up again.

 

[jadmorffier]

Looks like I'll be getting mine replaced. I just dropped it and smashed the screen. All to easily too. It fell out of my jacket pocket while getting out of the car in a car park. So it wasn't that high from the ground when it dropped.

So much for Gorilla Glass 5. This is the first smartphone I've ever cracked the screen with. My weakest screen yet.

 

[The_Chief]

Oh wow... that's a heartbreaker! Corning really screwed the pooch with Gorilla Glass 5...

 

[jadmorffier]

Yeh they did. Very sad.

 

[ddaniels3968]

I dropped mine and it fell face down but the back glass broke. The front didn't have a scratch

 

[jadmorffier]

Really! That's very strange.

 

[cjreyes666]

Just went to the T-Mobile store and got a refund. Took a while, the reps didn't know what the hell to do, made a tone of phone calls, but finally got resolved. I'll just wait a few months so Samsung can get it straight then probably get a hold of a good offer in the holidays then buy it again.

 

[DILands]

Just went to the T-Mobile store and got a refund. Took a while, the reps didn't know what the hell to do, made a tone of phone calls, but finally got resolved. I'll just wait a few months so Samsung can get it straight then probably get a hold of a good offer in the holidays then buy it again.

I called T-Mobile last night - took me 3 times before I could find someone in the U.S. that I felt comfortable talking to. I got the N7 as a "JUMP Upgrade". I wanted to go back to the LG V10 (which I traded in), and that I would get the upgrade back so that I can get the V20 when it's released. The agent confirmed that I could - he also gave me a phone number to take to the store if they had any issues or problems. Going in today after breakfast. I'll report back.

 

[DILands]

Well - it took almost 3 hours - including copying contacts, and data. I went back to the V10, and got my upgrade back. II realized that I could have gotten any phone - and gotten my upgrade back, a it was handled like a 14-day return.

The folks in the T-MOBILE store were awesome. The 39-step process, and what they had to go through, not so much.

 

[Laurie942]

Is it prudent to hold on to our devices against the recall of all units sold?

I am keeping mine as well until I can exchange for a new Note 7. I have to say I love mine and have no desire to go without a phone right now or change to another phone.

 

[jadmorffier]

I am keeping mine as well until I can exchange for a new Note 7. I have to say I love mine and have no desire to go without a phone right now or change to another phone.

I hear what your saying and am inclined to agree. The Note7 is already a part of my body and I don't wish to detach this new and beautiful limb that I love so much.

But in saying that the courtesy phone they give you (with my carrier it's a Galaxy J1) you get to keep even after you get your new shiny Note7 with a non-explosive battery. So if you go without your Note7 for a little while you'll end up with two phones!

It's always good to have an emergency phone lying around too. Or you could root it and have all sorts of fun with it also.

 

[ne0lyfeism]

Swapped my Note 7 with a S7 Edge at my local AT&T store and have been very, very surprised with it. So much so that I'm not sure if I'm going to swap it for the new Note 7's when they arrive.

 

[TexandroidSS]

I'm really tempted to return it, go back to my Note 4 and see what the V20 and the iPhone 7 look like. The biggest reason I'm contemplating a return is I don't think I want to get a refurbed phone and there's a very good chance that Samsung will just crack open the returns and swap out the batteries, which IMO is like paying full retail for a refurbed phone.

 

[TexandroidSS]

And on a side note (no pun intended), the Verizon salesman talked me into buying an accessory bundle for my Note. What are the chances that they'll take back all these items if I decide to return the phone?

Did anyone else buy accessories at the same time they purchased their Note? Are you anticipating a refund on those items as well if you decide to return your Note 7?

 

[Preach2k]

I'm really tempted to return it, go back to my Note 4 and see what the V20 and the iPhone 7 look like. The biggest reason I'm contemplating a return is I don't think I want to get a refurbed phone and there's a very good chance that Samsung will just crack open the returns and swap out the batteries, which IMO is like paying full retail for a refurbed phone.

What makes you think that you will get an refurbished phone? By the way all refurbished phone has to be labeled refurbished! The letter I got from Samsung and Verizon does not say refurbished. They must tell you that it is refurbished!

 

[TexandroidSS]

What makes you think that you will get an refurbished phone? By the way all refurbished phone has to be labeled refurbished! The letter I got from Samsung and Verizon does not say refurbished. They must tell you that it is refurbished!

If they pull all the stock that they haven't sold, have to crack it open (which IMO degrades the integrity of the original product in the first place) and replace the battery, then it's a refurb (IMO). I can't imagine that they'll have enough supply to replace every single phone with their current supply. You can't tell me that they won't consider going into their 1 million+ returned phones and start sourcing from that supply. I can't imagine them just trashing all those devices. So the chance that you'll get a used component is very high.

 

[Preach2k]

If they pull all the stock that they haven't sold, have to crack it open (which IMO degrades the integrity of the original product in the first place) and replace the battery, then it's a refurb (IMO). I can't imagine that they'll have enough supply to replace every single phone with their current supply. You can't tell me that they won't consider going into their 1 million+ returned phones and start sourcing from that supply. I can't imagine them just trashing all those devices. So the chance that you'll get a used component is very high.

Once Samsung realizeed which companies made had the bad batteries. The company that had to good batteries Never stopped making the Note 7. You will not get an refurbished phone. If you do you do not have to accept it.

 

[TexandroidSS]

Once Samsung realizeed which companies made had the bad batteries. The company that had to good batteries Never stopped making the Note 7. You will not get an refurbished phone. If you do you do not have to accept it.

Any new phone that was still new in the box and was sent back to Samsung but then was opened and the battery replaced, would you consider that to be a refurbed? Even if you don't (which I do), you can't expect Samsung to sit on the 1 million+ returns, or just trash them. They're going to be re-allocated for some purpose, whether it's to replace a replacement phone for someone, or as a new unit. 1,000,000+ units returned at $800+ USD, that's what $800,000,000 in revenue? I can't imagine Samsung would take such a hit.

 

[Preach2k]

So if what you are saying is true then a person can be a new customer to Note 7 and get a refurbished phone. Don't think so.

 

[TexandroidSS]

So if what you are saying is true then a person can be a new customer to Note 7 and get a refurbished phone. Don't think so.

You're the CEO of a company, you have 1 million + new devices that were returned. What would you do with those devices?

 

[Preach2k]

The letter I got from Samsung says New Galaxy Note 7! Not Refurbished. They can get in trouble. If they send out Refurbished and say they are new. It will cause more headaches and trouble for Samsung.


http://www.samsung.com/us/note7exchange/

 

[MannyrtFresh]

Lol.

To those of you who are saying that you are going to keep your current note 7 you are aware that you only have until the end of this month to replace it correct. After that if anything happens you have to take it up with your phone insurance as a claim in which I'm sure will cost you money not to mention some people don't always opt for the monthly insurance.

 

[drexappeal]

Any new phone that was still new in the box and was sent back to Samsung but then was opened and the battery replaced, would you consider that to be a refurbed? Even if you don't (which I do), you can't expect Samsung to sit on the 1 million+ returns, or just trash them. They're going to be re-allocated for some purpose, whether it's to replace a replacement phone for someone, or as a new unit. 1,000,000+ units returned at $800+ USD, that's what $800,000,000 in revenue? I can't imagine Samsung would take such a hit.

I think you're absolutely correct. Samsung is going to turn those returned devices around, slap in the "new" battery, and re-sell them as "refurbished." I was quietly hoping that Samsung would not only offer a new replacement, but also do an offer where one could keep the original Note 7 they received and pay a nominal fee (like cost of shipping) to keep that one as well. So, for those that wanted, they could have 2 Note 7 devices! I'd actually be in the boat of people that would take that option.