Video codec error

[dbrown4395]

So I like to make videos on my laptop then post them to Instagram, but the process of doing this with my new phone (S7 Edge) is not working as nicely as my old phone (Moto X 2nd gen).

What I used to do was: email the video to myself on the laptop, download the video through the email on my phone, then it would appear in my phone's gallery and could go right to Instagram from there.

Now the problem is when I download the video from email on my new phone, I get only the audio and a black screen. Further research determined this was a "codec" error and to solve this I downloaded VLC media player which works fine for viewing the video, audio and picture, on my phone. However, this does not allow me to post it to Instagram because it is not in my phone's gallery.

I know this may seem a little jumbled or unclear, but I have tried everything in my power and need some help to try to solve this issue.

Thanks,
Dan

 

[ExLegionAir]

So I like to make videos on my laptop then post them to Instagram, but the process of doing this with my new phone (S7 Edge) is not working as nicely as my old phone (Moto X 2nd gen).

What I used to do was: email the video to myself on the laptop, download the video through the email on my phone, then it would appear in my phone's gallery and could go right to Instagram from there.

Now the problem is when I download the video from email on my new phone, I get only the audio and a black screen. Further research determined this was a "codec" error and to solve this I downloaded VLC media player which works fine for viewing the video, audio and picture, on my phone. However, this does not allow me to post it to Instagram because it is not in my phone's gallery.

I know this may seem a little jumbled or unclear, but I have tried everything in my power and need some help to try to solve this issue.

Thanks,
Dan

alright I'm trying to follow you so you take a video on your Samsung and the then you send it through email. Then you get on you laptop and download the file to your laptop and then try to upload to your Instagram from your laptop

 

[chanchan05]

When you make a video on the laptop, make sure it is in a format that the phone recognizes.

 

[mikedt]

So I like to make videos on my laptop then post them to Instagram, but the process of doing this with my new phone (S7 Edge) is not working as nicely as my old phone (Moto X 2nd gen).

What I used to do was: email the video to myself on the laptop, download the video through the email on my phone, then it would appear in my phone's gallery and could go right to Instagram from there.

Now the problem is when I download the video from email on my new phone, I get only the audio and a black screen. Further research determined this was a "codec" error and to solve this I downloaded VLC media player which works fine for viewing the video, audio and picture, on my phone. However, this does not allow me to post it to Instagram because it is not in my phone's gallery.

I know this may seem a little jumbled or unclear, but I have tried everything in my power and need some help to try to solve this issue.

Thanks,
Dan

Sounds very much like an unsupported codec problem. Are you using Windows Media for the video, e.g. Windows Movie Maker. Which AFAIK Samsung devices don't support, because of Microsoft Windows Media codec licensing. If you are using WM, try using MP4 instead.

 

[dbrown4395]

Sounds very much like an unsupported codec problem. Are you using Windows Media for the video, e.g. Windows Movie Maker. Which AFAIK Samsung devices don't support, because of Microsoft Windows Media codec licensing. If you are using WM, try using MP4 instead.

I render the videos as .mp4 if that is what you mean

 

[dbrown4395]

alright I'm trying to follow you so you take a video on your Samsung and the then you send it through email. Then you get on you laptop and download the file to your laptop and then try to upload to your Instagram from your laptop

1. Edit video on laptop
2. Transfer to phone because Instagram only allows mobile upload

Problem lies within downloading to phone

 

[mikedt]

I render the videos as .mp4 if that is what you mean

OK, what software are you actually using to render the videos? Because it does sound like there's something about them that the Samsung can't deal with. An S7 Edge should be able to play MP4 videos natively and via its gallery.

 

[dbrown4395]

OK, what software are you actually using to render the videos? Because it does sound like there's something about them that the Samsung can't deal with. An S7 Edge should be able to play MP4 videos natively and via its gallery.

Sony movie studio (I think it's similar to Sony vegas)

 

[chanchan05]

I render the videos as .mp4 if that is what you mean

Mp4 is just a container. It doesn't mean all mp4 are the same. It can have an mpeg4, h264, h265, etc. Video streams would differ.

 

[dbrown4395]

Mp4 is just a container. It doesn't mean all mp4 are the same. It can have an mpeg4, h264, h265, etc. Video streams would differ.

Do you see the attachment I have above? Looks like I have H264. Is that the problem, and if so what would I do to fix it?

 

[mikedt]

H264 MPEG4 AVC 1920x1080, AAC 48kHz audio, I think that should be supported by a Samsung S7 Edge phone no problem. And I've got no idea myself why it isn't.