They cancelled the entire order. I was one of the first people to place it on preorder and evidentially they had the wrong price in the system. They had the combo as $29.95 instead of 49.95. I thought maybe it was a preorder special, but obviously it was a mistake. Instead of processing the order they just cancelled it without giving me any notification.
So now they are offering me to reorder it with a 10% discount, which is a discount they normally have going every day of the week. They also told me they haven't shipped any yet. But then i copied and pasted this thread to them and said thats bs, heres a guy who has one already. They tried to tell me maybe he was a reviewer, i once again informed them that was not the case and so the lady decided to transfer me to a supervisor. He argued with me and tried to lie to me several times as well.
Unfortunately for them i know better. I use the exact same shopping cart they do and have done so for the last 5 years. In fact i've had 4 stores running on volusion so i informed him once again he was lying to me. So after being disgusted with them and their customer service i am now reordering with a 20% discount. Which imo is next to nothing and certainly doesn't make this alright.
Being an online merchant myself for the last 10 years i know the proper channels to take to get this matter looked into. I might not have minded had they informed me of the mistake, but after flat out lying to me time after time, i'm abit upset to say the least.
This isn't the last they've heard of me, i will file a complaint and will see where it goes from there. I have never been involved in a case such as this as myself i would have honored the price even if it was a mistake, and have done so in the past on my websites whenever a problem such as this has arisen, which isn't very often due to me being a perfectionist.
Oh well, this is just another bad company with terrible customer service. They are a dime a dozen anymore. Their reseller ratings reflect it and i'm sure the bbb has recieved complaints as well. I'd recommend steering clear of them and only deal with amazon once they start carrying their products.
