Help Over 5 phones checked from various locations have grounding issue!!!

[DaytonaZ33]

My capacitive touchscreen has been having a pretty odd issue. If I lay the phone on a bed or desk and try to use the touchscreen with only one finger, I get all sorts of weird input on the screen. Then, if I touch the phone casing while repeating the same motion with the same finger (anywhere on the side of the casing or rear panel) the touchscreen works flawlessly.

Right now, my device is sitting on my bed, if I unlock it and try to pull down the notification window shade with just one finger, it's impossible. If I touch the casing with another finger and then try to pull down the shade, it's flawless.

From my understanding, in a capacitive touchscreen, a layer of electrons (ions?) is passed over the screen and a sensor detects where the flow of electrons is interrupted by the electrical conductivity of the human body. It seems that my phone is having issues with the electrons not just flowing over the screen, but around the casing as well, causing issues.

Anyone else experiencing this?

 

[dereileak]

same issue with mine, this happened with my hero too, I was just gonna write a thread on this today, I think that is just how capacitive screens are, but I just hold it with my other hand then

 

[JunBringer]

Just tried mine and it works fine.

You're not using your prosthetic hand are you?

 

[DaytonaZ33]

Nope, just found out from xda that Incredible owners are suffering from it as well.

Found a video on the issue I'm having:

YouTube - Verizon HTC Incredible - Unresponsive Screen Test 4

 

[DaytonaZ33]

same issue with mine, this happened with my hero too, I was just gonna write a thread on this today, I think that is just how capacitive screens are, but I just hold it with my other hand then

My Motorola Droid and iPhone both use capacitive screens, yet do not exhibit the same issue.

 

[cesjr02]

I noticed this as well when my Evo was sitting on my bed.

My Motorola Droid and iPhone both use capacitive screens, yet do not exhibit the same issue.

You have a Droid and iPhone and a Evo? you must be playing musical carriers over there.

 

[DaytonaZ33]

same issue with mine, this happened with my hero too, I was just gonna write a thread on this today, I think that is just how capacitive screens are, but I just hold it with my other hand then

I know it's not a huge deal, but it is definitely hard to ignore now that I know it's there. Kind of like a dead pixel, you don't notice it for the longest time, but when you know it's there, it's like a giant black dot on your screen. And I just can't help but feel that it's a bit unacceptable to have this happen on these high end devices such as the Incredible, and now the Evo.

 

[R0llTide]

I have never had this problem with my Incredible. Did anyone else notice that he was "tapping" the lock screen on the Incredible but "dragging" on the Eris? Tapping doesn't work but dragging (like the instructions say) does.

 

[Mabster]

All portions of my screen work except the very top edge, the notification bar.

 

[DaytonaZ33]

I noticed this as well when my Evo was sitting on my bed.



You have a Droid and iPhone and a Evo? you must be playing musical carriers over there.

Haha, dude, you have no idea. I should clarify that I no longer have the iPhone, but when I did, I did not experience the issue. And one of the perks of being an employee of Best Buy Mobile, you figure out how work around the carriers. Also, concession lines!

 

[DaytonaZ33]

I have never had this problem with my Incredible. Did anyone else notice that he was "tapping" the lock screen on the Incredible but "dragging" on the Eris? Tapping doesn't work but dragging (like the instructions say) does.

He wasn't exactly tapping, he was hitting his finger pretty hard on the touch screen and dragging after making contact. He was just being pretty aggressive with the screen to show viewers he wasn't just ever so lightly dragging his finger alone the phone.

 

[DaytonaZ33]

All portions of my screen work except the very top edge, the notification bar.

Same. Unlike the video, I can unlock my device, but trying to access the notification panel is an exercise in futility.

 

[cesjr02]

Haha, dude, you have no idea. I should clarify that I no longer have the iPhone, but when I did, I did not experience the issue. And one of the perks of being an employee of Best Buy Mobile, you figure out how work around the carriers. Also, concession lines!

I'm just envious. I own an iPod Touch as well and have never experienced this issue. So to be pegged as a "capacitive touch screen issue" may not be correct.

 

[Mabster]

mine works fine but i have my seidio case on it, i wonder if that makes a differnce :?

I'm sporting a seidio case as well and I do have the problem.

 

[DaytonaZ33]

mine works fine but i have my seidio case on it, i wonder if that makes a differnce :?

Just threw my Platinum case from BB on it and the issue persists. Thanks for the idea though.

 

[Mabster]

Same. Unlike the video, I can unlock my device, but trying to access the notification panel is an exercise in futility.

Mine almost works sometimes, like 1 out of 20. The full date will appear for a split second like it's activating the pull down window but that's it.

 

[cesjr02]

well I tried, and cannot seem to replicate the issue. Granted I don't have any styrofoam lying around.

 

[cesjr02]

what surfaces are you guys having issues with?

 

[DaytonaZ33]

My wooden desk and my bed are the two I've tried. I'm not doing this on Styrofoam either, the fellow in the video is just using that to show the issue.

 

[DaytonaZ33]

Mine almost works sometimes, like 1 out of 20. The full date will appear for a split second like it's activating the pull down window but that's it.

Same, sometimes it'll even pull down completely, but just like you, it's roughly a 1 in 20 shot.

 

[horadin]

I'm sporting a seidio case as well and I do have the problem.

Same here, kind of funny. Never noticed it before. It is not as bad as shown in the video, but it is apparent that the screen is a little less responsive when it is sitting on a surface and I try to use it rather than when I am holding the phone in my hand.

 

[DaytonaZ33]

I don't want to sound like a whiner here, because I definitely love all the other aspects of the device. I even get really good battery life on it. But I'm worried about the issue persisting in things like the GPS car mount when it comes out, as it looks like Incredible users have the issue too in the mount for their device. Got a ton of use out of my Moto droid + car mount.

 

[Mabster]

Hopefully it doesn't cause issues with the car mount since it only effects like <5% rather then the whole screen on the Incredibles.

 

[DaytonaZ33]

Hopefully it doesn't cause issues with the car mount since it only effects like <5% rather then the whole screen on the Incredibles.

Mine seems like a bit more than 5% is effected. I would say just slightly less than half of my screen is unresponsive without another finger touching the case. Around 3/4 of the way up is when it's really bad.

 

[Mabster]

That's much worse then mine. I can activate all widgets/apps installed in the top line of the home page. You should probably consider getting a replacement.