Placed Evo on counter with thumb on side toggle switch. Screen completely shattered! Had the phone for 6 days, and was never dropped or mishandled! Deductible $100. Wondering if anybody else had a shatter with no trauma?
wow nobody is allowed to come here and post #1 be a negative thing?
how do you guys honestly suspect half the people get here... i guarantee she googled, "HTC evo 4g screen crack" or something and this website came up, so she joined, and posted up to ask her question, stop being so damn critical of people. just because yours hasn't combusted doesn't mean others haven't. you all have this thinking process in mind where if a bad thing hasn't happened to yours then it can't happen to anybody else... i see it in the battery forums, so many of you simply think the OP doesn't know how to use his phone or is lying instead of accepting a major portion of the batteries out there are bad... same with the light leakage and screen separation. give a new poster a chance will ya!
@OP, sorry for your luck, don't know how it happened but if you purchased with gold card or similar card program they will cover your deductible and or replace it themselves, either than that your SOL
The way it looks from the photo the break radiated out from the volume button area. There could have been too much pressure at that point when the glass was glued on and the pressure on that well used point could have easily shattered the glass. Sure looks like a manuf defect to me. Had it been broken in the middle I could understand the skepticism. Fighting to get it replaced at no cost may be another problem. As I said earlier check with your credit card company, they may cover you.
First of all, I joined this forum because I experienced this problem. Yes, I googled it, and that's how I found this site. I didn't join the forum last Friday the minute I bought the phone, because I had no reason to. I don't have to enroll in a forum to enjoy my phone.
I joined because I was looking for guidance and ideas. Isn't this what forums are for? Instead, for the most part, I have been ridiculed, called a liar, and a troll. By the way, what is a troll? I am not 3 inches tall with pink fuzzy hair.
Picture, yes. Sorry I didn't post it last night. I had a very long day, not that most of you would care. I just brought my dad home from 40 days in the ICU/Rehab hospital. That's also the truth.
A sincere thanks to all who had genuine responses, and believe my issue. It is what it is, and I have notified HTC of this problem. I have also been told by the Sprint store to keep all documentation from them and Assurion in the chance that there is some kind of documented problem/solution from HTC.
I can't believe all the negativity that has been shown to me on my first post (gasp!). If you could take all that energy in negative postings, into positive feedback, you could make a world of difference to many people. I really hope you are not like that in the face to face world. If so, I feel so very sad for you. I'm so glad I'm not that way. I would NEVER bash a person on a forum, especially on their FIRST post with a legitimate concern. You should be ashamed.
Again, if anybody has HELPFUL ideas, comments, or suggestions, please let me know. By the way, I purchased with a platinum visa, and was told that since I don't pay my cellular bill with that visa, it is not covered. This was direct from Visa Warranty Manager.
First of all, I joined this forum because I experienced this problem. Yes, I googled it, and that's how I found this site. I didn't join the forum last Friday the minute I bought the phone, because I had no reason to. I don't have to enroll in a forum to enjoy my phone.
I joined because I was looking for guidance and ideas. Isn't this what forums are for? Instead, for the most part, I have been ridiculed, called a liar, and a troll. By the way, what is a troll? I am not 3 inches tall with pink fuzzy hair.
Picture, yes. Sorry I didn't post it last night. I had a very long day, not that most of you would care. I just brought my dad home from 40 days in the ICU/Rehab hospital. That's also the truth.
A sincere thanks to all who had genuine responses, and believe my issue. It is what it is, and I have notified HTC of this problem. I have also been told by the Sprint store to keep all documentation from them and Assurion in the chance that there is some kind of documented problem/solution from HTC.
I can't believe all the negativity that has been shown to me on my first post (gasp!). If you could take all that energy in negative postings, into positive feedback, you could make a world of difference to many people. I really hope you are not like that in the face to face world. If so, I feel so very sad for you. I'm so glad I'm not that way. I would NEVER bash a person on a forum, especially on their FIRST post with a legitimate concern. You should be ashamed.
Again, if anybody has HELPFUL ideas, comments, or suggestions, please let me know. By the way, I purchased with a platinum visa, and was told that since I don't pay my cellular bill with that visa, it is not covered. This was direct from Visa Warranty Manager.
Well from your picture, you can definitely tell it impacted something on that section near the volume buttons. So I don't believe it was from you just sitting it down on the counter by looking at how the glass shattered.
Yes, it was the thumb of the hand HOLDING it. It didn't get put down on the side either......thanks for sharing!
Thank you so much for your advice. When I went in to the Sprint store last night, they tried to harvest a screen from another returned evo. Something didn't line up right. So they then advised me that the Assurion insurance was the route to go.
I called this morning for assistance reactivating the other phone that was replaced by this one, and the associate tried asking tech support for some assistance for me. The response was "customer damaged" and it would cost me $500 when they got the phone back and made that determination. So the associate said to go through Assurion.
This was such a fluke event, so I think that a little assistance from Sprint or HTC is in order. But I can't get Sprint local, or *2 to help me out.
I'm being completely honest. This phone was not dropped or stepped on, or any other customer error. If it was, I would NOT be making this much of an attempt for help.
Can you provide me with the numbers/dept that may be able to help me? I'm going to hold off on Assurion when they call me regarding the claim that was filed. We have not paid for the insurance replacement yet, and now I'm not in any kind of hurry to do so.
I really appreciate your willingness to help me out. And thanks to the moderator who removed the disparaging posts.....
wow that looks lime our phone but the bad thing everyone got them the frist day it came out payd lots of money then the phone screen busttttttttt and you cant get a new one for 2 weeks becuz ther sold out lots of people are haveing truble with there htc evo they are made very cheap but sell for $499 i have a palm pre from sprint its a strong phone but the only bad thing it dont got android softwher i crack my screen but it made a hairline crack and phone still works great and is very strong phone htv eco is made very cheapy
Jen
Can you tell me what Sprint local or *2 Tech support is telling you, and exactly what you're telling them when you call and/or went into the store? I'm trying to get a better picture of what's going on...
The photo just goes to show that maybe a screen protector will protect against flying glass also.
Glass is a strange material. It is very strong, yet very brittle. You doubters out there should take a look at my car windshield. A tiny stone hit the glass and created a tiny crack rather than a pit. Two weeks later the crack took over the entire windshield over night in the garage. Glass has strange behavior: never trust it.
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